Warning to UK users of imminent Sky TV update which could stop you watching

Sky users are being warned of a major change that could stop them from watching content on the move. The popular television provider announced last month that it would cease support for Apple devices running older iOS software, with the deadline looming on September 17.

Once this comes into effect, those using iPhones and iPads with outdated iOS software will lose access to Sky Go. The widely-used GO app provides immediate access to live and on-demand TV, allows remote recording set-up, and offers previews of current and upcoming shows.

It also enables users to download shows and movies for offline viewing. However, to continue using it, you'll need to be running iOS 13, iOS 14, iOS 15, iOS 16 or iOS 17.

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"For Sky Go on iOS, we're removing support for iOS 12 by 17 September. We've updated the app and sky.com pages to reflect the change," Sky confirmed. They added: "To ensure we provide the best possible experience to Sky Go customers, from time to time, we stop supporting older operating system versions. Users who are on this iOS version won't be able to use the Sky Go app after this date. They'll need to update to iOS 13+ to continue using the app. This impacts iOS users only, not other Sky Go platforms."

To check if your iPhone or iPad's system software is up-to-date, go to Settings > General > Software Update, reports the Express.

Unfortunately, some older devices such as the iPhone 5s and iPhone 6 are unable to switch to iOS 13 as they are no longer compatible with the latest operating system.

In other news, Sky has confirmed that it will be cancelling the subscriptions of some customers in October. This is part of the TV firm's ongoing efforts to limit channel access for those still using some of its oldest Standard Definition (SD) TV equipment.

Sky warned on a help page on its website: "If you don't contact us or upgrade, your Sky TV will be cancelled and you'll lose access to these services on your payment due date in October,".

The company is now encouraging those with old set-top boxes to apply for a free upgrade.