Woman racks up £800 hotel bill then leaves without paying

The woman stands at the front desk being checked in. Her face is blurred by a circle added to the image.
-Credit: (Image: Diplomat Hotel)


A woman allegedly ran up a bill of nearly £800 at a family-run hotel in Llanelli then disappeared without paying. Police are now investigating after the woman's three-night stay at the Diplomat Hotel.

Hotel management claim the woman's booking was made under a corporate name which they suspect was false. They say the woman racked up a bill of £780 over her three-night stay, which began on Monday, June 10 and ended on Thursday of the same week.

On her first night she allegedly drank in the bar, chatted with other customers before eating a meal - and ordered meals on the second and third night too. For the latest Welsh news delivered to your inbox sign up to our newsletter.

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After the three-night stay she allegedly walked out without paying. Paul Jenkins, the hotel's manager, said he had been unable to contact the woman and her card declined when the hotel tried taking payment (despite a smaller card-check payment going through earlier in her stay).

He later posted on social media to try and identify her. He told WalesOnline: "The reception staff would have treated her like any other person checking in... she didn't seem any different to anybody else.

"It's unlikely we're going to get any money [back]. My basic concern is that this goes out so nobody suffers the same thing. We don't get it often but it is a revenue loss for the hotel... every day is important for us.

"It's a family-run hotel and outgoings are quite a lot. We work hard as a family and our staff work hard." His message to the woman who allegedly walked out without paying is: "Just pay the bill."

A Dyfed-Powys Police spokesperson said: "Police received a call on Monday afternoon, 17th June, reporting a woman had stayed at the Diplomat Hotel, Llanelli and left without paying. The woman had stayed at the hotel on Monday 10, Tuesday 11 and Wednesday 12 June 2024. Enquiries are being made to identify the woman."

Police have asked anyone with information to report it either online at https://bit.ly/DPPContactOnline, by emailing 101@dyfed-powys.police.uk or by calling 101. If you are deaf, hard of hearing, or speech impaired you can text the non-emergency number on 07811 311 908.

Alternatively, police say you can contact the independent charity Crimestoppers anonymously by calling 0800 555111, or visiting crimestoppers-uk.org. When making a report quote reference DP-20240617-251.