A Canadian woman says she’ll be filing an official complaint against a nail salon after she was reportedly refused service because of her size.
Kimberly Adie and her fiancé James were looking to get pedicures at A1 Nails Pampers in South Winnipeg on Saturday — but instead they had an uncomfortable encounter with staff.
“Two ladies came up to us. They kept looking at me up and down. They said ‘you can’t come, but we can help him. You won’t fit in our chairs. You won’t fit. We will do his feet, but not yours. You won’t fit in our chairs.’ they just kept repeating it.” Adie wrote on Facebook.
“I felt like they were saying only skinny people can look nice. Not you. I was stunned by their comment.” Adie then left the busy salon and took refuge in her car. “I couldn’t get out … I was crying my eyes out,” she said.
Salon owner Kim Lam says she’s upset Adie got turned away, telling CTV Winnipeg she’s sorry.
The nail technician admits that the store was filling up on Saturday and they didn’t have time to properly accommodate Adie. According to Lam, the chairs used for pedicures are expensive and have broken in the past.
University of Alberta occupational therapist Mary Forhan says that the situation could have been handled better by saying something as simple as “‘Right now, I’m not going to be able to provide you with a pleasant and professional experience, but what I’d like to do, is understand a little bit more about what the needs are and I’d like you to come back.’”
While still hurt, Adie and her fiancé found a different salon and both got their toes done. “The damage was done. I was hurt. I don’t want anyone else to experience that. I don’t want them to be ashamed of who they are, or what they look like,” Adie said.
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