Woman finds Yodel parcel she ordered two years ago while gardening

-Credit: (Image: Meg Johnson)
-Credit: (Image: Meg Johnson)


A woman discovered a package she ordered - but never received - two years previously while gardening. Meg Johnson, 30, who lives in Tonyrefail, Rhondda Cynon Taf, made the discovery while digging up her garden. She said how she had ordered a parcel from reseller platform Vinted two years ago but it never got delivered.

She said that she paid £10 for the parcel which included a dress and despite the seller sending the item it never arrived. She detailed how she contacted Vinted who directed her to courier Yodel. According to Meg, Yodel said the parcel had been marked as delivered on their end and as a result weren't able to do anything.

She said she "wasn't happy, but I let it (and my money) go." However, over two years later on Saturday, June 1, she was doing some "much needed weeding" in her garden when she came across a parcel bag. Meg said it is not unusual to find such items at the bottom of her garden as it borders a public road and path.

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However, when she picked it up expecting it to be empty she found an item inside - the dress she had ordered two years ago.. She said "the bag has been torn open where I can only assume wildlife have been at it, and the dress itself was wet, covered in soil, home to a lot of bugs, and pretty much totally decomposed."

The dress was decomposed and ruined when she found the package -Credit:Meg Johnson
The dress was decomposed and ruined when she found the package -Credit:Meg Johnson
How the dress was meant to look -Credit:Meg Johnson
How the dress was meant to look -Credit:Meg Johnson

Photos show the dress completely ruined and torn up. Meg says she thinks the parcel had been thrown over her garden wall by the courier and that it was nowhere near her gate. She says that the flower bed where the parcel was found is also raised and so the greenery can be seen from the other side of the wall which makes her believe that "whoever it was must have at least seen it would likely be hidden."

She says that she contacted Yodel who told her that their parcel records are only retained for three months and so as a result her parcel is no longer showing up in their system and they would not be able to provide further support. They have suggested she returns to the original retailer - Vinted - for a solution. Join our WhatsApp news community here for the latest breaking news

She said: "I am so disappointed with this service and would expect better from such a large and well known company. I think it's terrible that Yodel employs such careless people. I have since contacted their CEO Complaints department only to be brushed off with a generic email." She also added: "disappointing as it was their fault I ended up losing money. It wasn't a lot, but that's besides the point."

A Yodel spokesperson said: "The safe delivery of parcels is our number one priority, and we are sorry that Ms Johnston's experience did not meet the high standards we strive for. We would encourage anyone expecting a delivery to share a safe space exclusively via our app where we have also introduced access to proof of delivery images."