Woman's assistance puppy injured by 'inconsiderate' passenger at railway station

Anna, Honey and Katy
-Credit: (Image: Time For Pooch)


A Nottinghamshire woman is calling on the public to be more considerate towards working animals after her one-year-old assistance dog was injured. Anna Murray, who has autism, was on her way home from Crufts with her golden retriever Honey when her assistance dog was injured by a fellow train passenger.

The pair were queuing for wheelchair access to the train when a rushing passenger dropped the skis they were carrying on Honey. The incident happened at Birmingham International and left Honey unable to wear her assistance harness for some time due to an injured shoulder.

Anna said: “The incident caused Honey a great deal of pain and she was unable to wear her assistance harness for quite a while. The trauma of the event also left her very nervous of the world. She began jumping at unexpected noises and was wary of strange places.”

As Honey is a puppy she is still in training but provides invaluable support to Anna. The golden retriever provides Anna with "deep pressure therapy" in situations where her social anxiety can become overwhelming, which allows Anna to lead a more independent life and go to public places.

As the accident left Honey unable to work, Anna was unable to attend doctor or hospital appointments as she didn’t feel confident to go far without her devoted dog. She explained: "To that inconsiderate, rushing passenger it was just a blip in their hectic day, but for Honey and I it had a huge impact on both our lives for a long time.

"It also set her training back. I feel that the public needs to be more aware and careful when meeting assistance dogs." A vet confirmed that there was no serious physical damage to Honey, but she had been emotionally damaged by the accident.

Anna booked in with massage therapist Katy Conway, of Time for Pooch Canine Massage, after it was suggested by the vet that massage might help.

The therapy sessions have helped release the tension and Honey was moving better after just one visit. Anna said: “Honey has had several sessions now and she’s much happier and confident.

"Not only has it helped her physically, but it’s also helped her emotionally too. She’s up to her old tricks, putting her nose where she shouldn’t! I can’t believe how much she’s bounced back. I could see an improvement after the first session."

Honey is now back in training and able to support Anna. Katy added: "It was an absolute pleasure to meet Honey and to ease both her physical and emotional tension.

"It was a very unfortunate incident and being a puppy still, it deeply affected Honey. I’m delighted to hear Honey and Anna are now back out in the big wide world again.”