Ambulance apology as Brad, 19, found dead after 14 hour wait for paramedics

NHS bosses have apologised to the grieving family of a 19-year-old left waiting 14 hours for an ambulance before being found dead. Two 999 calls were made at 7.26pm and 11.13pm on December 18, 2022 to report the condition of Bradley Holder.

But no ambulance arrived at the property, on High Lane, in Burslem, until a third 999 call after 9am the following morning - and by then the former Haywood Academy pupil was dead. A coroner has this week ruled that 'gross failure neglect' from West Midlands Ambulance Service was a contributory factor in the death of Bradley, from Beaconsfield Drive, in Blurton.

It comes as the ambulance service experienced crippling delays in handing over patients to the Royal Stoke University Hospital on December 18, 2022.

Following this week's inquest, a West Midlands Ambulance Service spokesman said: “Firstly, we apologise to the family of Bradley Holder for the delayed response and offer our condolences. We have carried out a full investigation to see what learning could be taken from such a tragic case, noting the coroner’s findings in the inquest. We are determined to do everything possible to try to stop something like this happening again.

“On the day of the original call, December 18, 2022, the trust was experiencing long handover delays at hospitals and had 78 other category two calls awaiting dispatch in the county. In total, we lost more than 1,600 hours of ambulance hours in hospital delays on that day, the same as taking 136 of our ambulances out of service.

“The ambulance service relies on each part of the health and social care system working together so that our ambulances can get to patients in the community quickly. Sadly, the pressures we are seeing in health and social care lead to long hospital handover delays with our crews left caring for patients that need admitting to hospital rather than responding to the next call. The result is that our crews are delayed reaching patients.”

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