'Appalling' scam targeting most vulnerable people in the area is making its rounds

Vulnerable people in North East Lincolnshire are currently being targeted by an "appalling" telephone scam.

Carelink, a Grimsby charity which provides telecare equipment for vulnerable people to keep them safe whilst living independently, is warning their customers to be vigilant amid a scam that is making its rounds.

Service users are being contacted via telephone by individuals claiming to be from Carelink, falsely advising them that their equipment will not work due to digital changes. They then proceed to ask the customer for payments over the phone, which is against Carelink's policy.

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Vickie Fisher, CEO of North East Lincolnshire Carelink, said the scam is "particularly despicable" as it is targeting people who are already in vulnerable situations due to ill health, and who rely on the Carelink service for vital support.

Advising Carelink users what to do if they receive a call, Vickie said: "If in doubt, hang up and press your Carelink pendant to check who is ringing you. We will answer your call 24/7 or call 01472 312312."

Cllr Stan Shreeve, Portfolio Holder for Health, Wellbeing and Adult Social Care at North East Lincolnshire Council, said: “The Carelink service provides invaluable support to people who are suffering from ill health and who want to remain in their own homes. It provides peace of mind to residents and their loved ones that if anything was to happen then help is closely at hand.

“These appalling scams are targeting some of our most vulnerable residents and we urge everyone to be on their guard and to follow Carelink’s advice and guidance if they receive any of these calls.”