Asda Downpatrick employee praised for 'outstanding' gesture that makes 12-year-old's day

Young George Shields loves shopping at his local Asda store in Co Down with his mum Georgine and eight-year-old sister Anna, but because he's autistic, it can be a little bit overwhelming at times.

So when Asda Downpatrick checkout colleague Brigeen Henderson saw that George was getting a little upset on one shopping visit with his mum, she calmly chatted to the 12-year-old and asked him if he'd like to have a go on the till.

That small gesture has led to Brigeen being praised for demonstrating outstanding customer service by taking the time to help calm down 12-year-old George.

READ MORE: How this NI father and son duo will be delivering smiles this Father's Day

READ MORE: Customers welcomed at new temporary Asda store in NI town

Georgine said: “Brigeen was absolutely fantastic with him; she really made mine and George's day. She was just so kind. He loved having a go on the checkouts and kept talking about it when he got home. It may have been something small, but it was a big deal for George

“He loves going to Asda, but sometimes he can get a little overwhelmed. But Brigeen just knew what to do and we can't praise her enough.“

Brigeen, 51, who has worked at the store for seven years and has two grown-up children of her own, said: “I could see that George was getting a bit overwhelmed and his mum seemed a little stressed, so I just decided to go and help.

“I opened up a till for them and asked if he'd like to have a go. George did a brilliant job scanning the shopping. He just needed a bit of help and encouragement. He was such a lovely little boy.“

Store Manager Ciara Smyth, who has nominated Brigeen for an Asda Service Superstar award for her kindness, said: “A massive well done to Brigeen for once again going over and above to deliver great service to our customers. Brigeen, your kindness really made a difference and as George’s mum said really made his day!“

For all the latest news, visit the Belfast Live homepage here and sign up to our daily newsletter here.