Yahoo News Asda, Morrisons, and Tesco supermarket delivery policies
Asda, Morrisons, Tesco, Sainsbury's and Ocado have updated their supermarket delivery policies in the wake of the coronavirus pandemic. If you're self isolating, an online shop is a way to get your essentials delivered to your door.
Many of us are also doing one big shop a week to avoid leaving our homes, as the government introduces a second lockdown and advises us only to go out to exercise, attend medical appointments or buy essentials.
Sainsbury's has managed to identify some of their vulnerable customers to give them access to home delivery slots each week. If you are vulnerable and require access to home delivery slots in the coming days, please register as extremely vulnerable to coronavirus on GOV.UK.
While demand is extremely huge right now – meaning goods may not be delivered as you ordered them – you can prepare yourself by checking out who's offering what. Here's everything you need to know about supermarket home deliveries right now...
Tesco delivery
Tesco says there is an ongoing demand for their online service, and ask those who are able to shop in stores to do so, to help them prioritise slots for more vulnerable customers. They also plan to set aside more slots for vulnerable customers.
To help more people shop in-store at times that are quieter or more convenient, they have extended the opening hours in many of their shops, although the majority remain closed overnight. To find the latest opening hours for your local store, please visit Tesco's store locator.
If you are self isolating, you are advised to inform their drivers in the 'delivery note' section if you are editing an existing order. Drivers will pack customer goods in plastic bags and drop them off in the customer's designated area. All drivers will be wearing disposable gloves.
Tesco are no longer packing shopping in carrier bags, but if you'd like them to use tray liners, just select that option when you check out. A tray liner fits around the inside of the tray and has your groceries inside. In line with government guidelines, they're charging 40p for tray liners.
CEO Dave Lewis has also sent an email to customers reminding them to think of shoppers who can't make it to stores – such as elderly and vulnerable people.
"We know that it’s difficult right now to get a delivery slot for online shopping. We are at full capacity for the next few weeks and we ask those who are able to safely come to stores to do so, instead of shopping online, so that we can start to free up more slots for the more vulnerable."
Waitrose from Ocado delivery
Ocado has informed customers that things are really busy at the moment and their delivery slots are selling out faster than usual. They say they are doing everything they can to increase their capacity, but slots for the next week are fully booked.
If you have a delivery booked for any other date, they ask that customers wait in the queue to go through and edit.
To protect customers and employees, the delivery driver will knock and greet you as normal, but they will then place the bags on your doorstep for you to take inside. They will no longer be carrying them into your home or handing them to you directly.
They have also made the call to temporarily prioritise deliveries for existing customers, meaning they are unable to offer new customers a delivery slot at the moment. New customer bookings will not be processed.
Ocado have temporarily paused their plastic bag recycling scheme, so do not hand any used bags back to your driver.
Asda delivery
Asda have said that in order to manage demand and make sure they are serving every online customer possible, new delivery passes are not available right now.
Unfortunately they cannot guarantee delivery slots to existing Delivery Pass customers either, so if customers do not save money on your delivery pass, they will refund the difference automatically with an eVoucher. This saving guarantee comes into effect after customers have completed their 6 or 12 month period for the Anytime Delivery Pass say they are working hard to ensure they have delivery slots available for as many customers.
They have also taken steps to ensure delivery drivers and collections colleagues deliver a safe service that maintains the 2 metre social distancing rule at all times. Asda employees have been provided with alcohol hand gel and cleaning materials to keep their equipment clean for every order.
Asda ask customers to notify them while making their order if they're self-isolating. Customers can do this in the 'Other Information' section when placing their order and you can tell Asda where you would like them to leave your order. They will leave the order at the requested location and make the customer aware the delivery has arrived by ringing the doorbell or knocking on the door. If the shopping isn’t collected quickly, drivers will call the customer.
All of your online orders will now come in bags to allow a quick, easy and contactless service. To minimise contact, unfortunately they are no longer offering to return any items at the doorstep or collection point. Instead, keep the items and request a refund online.
Drivers will wear disposable gloves when delivering orders and use bags to deliver shopping, rather than plastic totes.
To ensure your delivery arrives smoothly, make sure that your contact details are all up to date and correct online account.
Morrisons delivery
Morrisons are asking new online customers to check their postcode on their website to see to see if they can offer delivery slots in your area.
The supermarket has announced it's teamed up with Deliveroo, so customers in certain areas can choose from 70 essential products to be delivered to your door. They say this on-demand service could deliver to your door within 30 minutes.
When it comes to regular deliveries, Morrisons stated that they are doing everything they can to increase the number of delivery slots. Customers with existing orders can let Morrisons know if they are self-isolating so that delivery drivers can take the necessary precautions when fulfilling your order.
They will place your order on your doorstep and contact you via telephone to ensure it's received. Morrisons urges all customers to make sure their contact details are up to date, and you can update them on your isolation status under the 'delivery instructions' section of your account.
As a temporary measure, drivers will be unable to take away plastic bags with them, so they're asking customers to keep hold of them and return them in due course where all customers will be refunded for them as usual.
They added that there is now a maximum order number on selected products so they can make sure all customers still have access to essential products.
The supermarket is also selling boxes of essential food boxes for £35 – with a choice of meat eaters, vegetarian and ready meals. Find out how to get one delivered here.
Aldi delivery
Aldi now deliver and ask customers to visit www.groceries.aldi.co.uk, where they can browse their online range and check if the service is available in your area.
Their standard delivery time frame for all deliveries is 3-5 working days. Customers can check their order tracking information for delivery updates.
If customers are self-isolating, they ask that you let them know so our delivery drivers can make arrangements to deliver in the safest way. During Checkout when asked about Delivery Options you are able add a Special Delivery Instruction. Simply add a comment to let us know you are self isolating.
Aldi's drivers will leave your parcels on your doorstep and you will receive an email/SMS to let you know they have been delivered.
Sainsbury's delivery
Sainsbury's are now accepting new Groceries Online website registrations to access their home delivery and Click & Collect service which we have significantly expanded.
They continue to prioritise access to home delivery slots for vulnerable customers, and are releasing new slots regularly. Based on information received from the Government, they've been able to contact over 600,000 customers and offer priority access.
For vulnerable customers who have been invited to register for online deliveries, they will still need to enter their postcode and find an available slot. Customers can check their postcode by logging in here, selecting Book Delivery at the top of the page and choosing home delivery as your shopping method.
If you are unable to find an available slot you will need to check back regularly as we continue to release new slots.
"The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots," states the store. "We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able."
If you are vulnerable and require access to home delivery slots in the coming days, please register as extremely vulnerable to coronavirus on GOV.UK. If you know it, it's useful to have your NHS number to hand before you start the registration process. You can find it on any letter the NHS has sent you or on a prescription.
Sainsbury's are also asking customers to let them know of you are self-isolating in the delivery instructions. You can add delivery instructions in My account > Addresses > Add your delivery instructions.
Iceland delivery
Iceland says slots are going fast and are in high demand, and that all delivery slots are offered on a first-come first-served basis and are subject to availability.
If you are self-isolating, Iceland asks that you put this in the 'Delivery notes' box before booking so they can ensure contactless delivery.
They added that they are experiencing high demand for some products which means customers may not receive all of your items. On the morning of your delivery you will receive an Order Dispatch email, which details any missing items. You will not be charged for any items you do not receive. Their website is still accepting orders.
Co-op delivery
A post shared by Co-op (@coopuk) on Mar 20, 2020 at 11:10am PDT
Co-op are now doing home deliveries in certain areas. Customers can have their groceries delivered or collect it within 2 hours. Check here see when their next slot becomes available.
The service is available in some areas of:
London
Bristol
Brighton
Manchester
Southampton
Bournemouth
And will soon be available in more areas of Manchester, as well as:
Leeds
Sheffield
Liverpool
Newcastle
Nottingham
Birmingham
They have informed customers that some of our delivery slots are booked up at the moment, and advise shoppers to keep checking back to see when more become available.
Where slots are available, customers will only be able to order up to 20 items.
In some areas, it's worth checking if your local Co-op is delivering essential items and food boxes via Deliveroo.
The information in this story is accurate as of the publication date. While we are attempting to keep our content as up-to-date as possible, the situation surrounding the coronavirus pandemic continues to develop rapidly, so it's possible that some information and recommendations may have changed since publishing. For any concerns and latest advice, visit the World Health Organisation. If you're in the UK, the National Health Service can also provide useful information and support, while US users can contact the Center for Disease Control and Prevention.
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