Barclays is to close one of its branches in London because it only has one regular customer.
Peter Wisby, 84, uses the branch on Tower Bridge Road in Bermondsey, south east London, for all his banking.
However, the pensioner has never used the internet and doesn't have a smartphone - so relies on the branch to organise his finances.
But now Barclays plans to close the branch, saying Mr Wisby is the only customer who uses it regularly without also doing online or telephone banking.
He struggles with his mobility after losing a leg in a motorbike accident 20 years ago.
The closure will leave him and his wife, Eileen, 81, with a two-mile trip to the two remaining nearest branches.
The couple say they don't take money out from cash machines "because it's too dangerous" and avoid using online banking because they fear they will be the victims of a scam.
They said they were recently scammed by someone using their bank account to buy hundreds of pounds worth of goods online from Just Eat and Debenhams.
Mr Wisby said: "They say people aren’t using the banks but it’s because they are putting obstacles in the way all the time.
“They keep closing the tills with people on and telling us to use the machines, I say I’m not going to use the machines because I am putting you out of work.
“Over the last year they deliberately shut the tills down, and then reluctantly they will open the till when I kick up a fuss.
“They want to force us on to cards because it’s in their interests.
"You get a lot of people and they just have a natural aptitude with a keyboard and I’ve never tried online banking, I refuse to do it.
“The more you use the system the banks are forcing on us the more it’s easy for people to do fraud.”
Mrs Wisby said: “They’re trying to force this banking online on us. I’ve got a mobile that my grandkids bought me and I can use it to text.
“They said they’d show me how to bank online on it, I said 'No way'."
A Barclays spokesperson said: "We do have more than one customer who uses the branch to undertake their banking.
"However, we have identified that only one customer uses this branch regularly as the only way in which they interact with us. i.e. they do not bank by telephone, online or by mobile or use any other branches.
“Our customers’ behaviour has changed significantly in recent years, with the majority now choosing online banking.
“This is reflected at Bermondsey Tower Bridge Road branch, and as we adapt, we are finding new ways to support our customers by maintaining our community presence with options for customers who still require in-person support.
“We plan to open a Barclays Local – a pop-up cashless banking site where customers can meet a colleague face-to-face for banking support, as they would in a branch and without the need to travel.
“We are currently working with the local community to identify a suitable location and will announce details once confirmed."