British Gas, Ovo, EDF, EOn, Octopus customers could get £30 after 'rule break'

James Rodger
·2-min read

British Gas, Ovo, EDF, Octopus, EOn energy customers could be paid £30 thanks to a rule change taking effect. On April 1, a change was made by energy regulator Ofgem as the Cost of Living crisis continues, giving energy customers the chance to get £30.

The UK's energy firms - including the biggest - have been told to fork out £30 to customers if they violate strict new stipulations from the regulator. Ofgem says customers who are looking to switch firms can claim £30 if the rule is breached.

If your new energy provider takes more than 5 working days to take over from your old supplier, they're obliged to cough up £30 in compensation. Ofgem told customers in its fresh guidance after introducing the new rules, on the same day the price cap came down: "You do not have to do anything.

READ MORE Thousands of renters who work told to expect £3,800 extra in bank account

"This money will be paid automatically into either your energy account or bank account." The statement from Ofgem went on and continued, telling customers: "If your supplier does not pay you, or does not pay you the correct amount, for the problems you've had while switching, follow the steps on our complain about your energy supplier page."

The Ofgem price cap was dropped on April 1 in a Cost of Living boost. From 1 April to 30 June 2024 the price for energy a typical household who use electricity and gas and pay by Direct Debit will go down to £1,690 per year. This is £238 per year lower than the price cap set between 1 January to 31 March 2024 (£1,928).

You are covered by the energy price cap if you pay for your electricity and gas by either standard credit (payment made when you get your electricity and gas bill) or Direct Debit. You are covered by the energy price cap if you pay for your electricity and gas by prepayment meter too.

You are covered by the energy price cap if you pay for your electricity and gas by Economy 7 (E7) meter too. The actual amount you pay will depend on how much energy your household uses, where you live and type of meter you have, though.

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