BT's key message to millions of households as traditional landline phones to be 'switched off'

BT has issued a message to millions of households as traditional landline phones are set to be 'switched off'. The telecom giant has outlined the impact of the end of traditional landline phones on millions of households, urging people who rely on landlines to prepare for the most significant changes to telephone services in decades.

The shift will see the phasing out of conventional landline phones as users transition to an internet-based service. BT has reassured families that the changeover should be seamless, allowing them to continue using their phones as usual and retain their existing numbers.

However, BT has acknowledged that during a power cut or if broadband fails, the new system will not support use, including making emergency 999 calls. This revelation has raised concerns for residents in areas with unreliable mobile phone coverage.

Get the latest news straight to your phone by joining us on WhatsApp

In addition, BT has communicated to households without current internet access, stating they are "working on solutions" for these customers. BT has committed to ensuring that no one will be left without a phone service and that nobody will face higher costs due to the enforced adoption of internet services.

Traditional phone lines on copper wire landlines are expected to be phased out next year, with some households already reportedly being switched to the new system. According to BT's website: "If there's a power cut or your broadband fails, you'll be unable to make any calls using Digital Voice, including 999 calls.", reports Birmingham Live.

"You'll still be able to use a mobile phone, just make sure you keep it charged at all times. If you don't have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150."

Lib Dem MP for North Shropshire, Helen Morgan, expressed concerns over the potential implications for her constituents, stating: "Phasing out copper wire could leave people dangerously isolated in an emergency, if their power is down and they don't have a reliable mobile signal. You can't even drive across North Shropshire and make a phone call due to how poor the signal can be so it's crucial the industry gets a grip on this problem,".

"I have serious concerns over the digital landline switchover and the impact that losing copper wire landlines will have on some of my most vulnerable constituents. Nobody should be switched without a proper back-up plan in place."

"Therefore it's really important that anyone concerned about the switchover contacts their landline provider to discuss their options as soon as possible."

BT relayed a message to households without internet coverage: "We're currently working on different solutions to keep people who have no Broadband connected."

"We'll be sure to let you know well in advance what your options are. Rest assured, you won't be left without a home phone service and you won't pay more than you do today."