Chaos for Scots Easyjet passengers after airline accidentally 'cancels flights'

An easyJet aeroplane flying mid air clos up
EasyJet mistakenly told passengers their flights were cancelled -Credit:PA

Scots passengers were hit by EasyJet chaos after the airline wrongly sent emails and text messages to travellers telling them their flights had been cancelled.

The major blip sparked widespread panic with holidaymakers fearing their plane was going nowhere before being told an hour later that a mistake had been made.

Scots flights leaving from Edinburgh to Bristol, Glasgow to London Gatwick and London Stansted to Glasgow, were among those caught up in drama.

Furious passengers blasted the company on social media and said that the original message suggested flights were no longer happening 'due to the evolving events in Israel.' This led some on a mad dash to rebook alternative routes - with the second email coming too late, The Mirror reports.

Airline chiefs have now released a statement confirming their mistake. A spokesperson blamed a technical error and the company said: “EasyJet can confirm that unfortunately, on 28 April, some customers received an incorrect notification stating that their flight on 30 April was cancelled.

“This was due to a technical error and all customers were quickly sent updated messages with a confirmation their flight is operating as normal. We would like to apologise for this and any inconvenience caused. Any customer who made alternative arrangements can contact customer services in order to resolve this for them.”

One traveller took to X to vent their frustration. “@easyJet @easyJet_press @Easyjetproblems email/text saying flight cancelled - advise rebook AT NO EXTRA COST. I do. U then apologise 4 sending wrong email & say first flight still good. & now u want to charge cancelation fees for 2nd flight booked. Though ur fault. Are u kidding?”

Another person said: “@easyJet sent me an email that my flight was cancelled, so I booked another flight, and after that they sent me another message saying the flight was not cancelled and the first message was an error… what’s the way to ask for a refund for the @easyJet flight?”

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