Compensation rules after Liverpool John Lennon Airport power failure

Kate Lally

22 April 2024 at 4:19 pm·1-min read

An expert has shared what passengers may be entitled to after flights due to depart from Liverpool John Lennon Airport were delayed and cancelled on Monday.

Earlier today, April 22, a power failure grounded all flights at the airport, with some travellers having their journeys delayed by a number of hours. Operations were suspended for a number of hours as engineers worked to rectify the problem.

Customers were advised to contact their airlines regarding the issue, which has since been resolved.

A spokesperson for Claims.co.uk told the ECHO: "Whilst booking a package holiday can slash the cost of going away, if your flight is cancelled you can risk having your whole holiday cancelled or rearranged.

“If you have booked a package holiday and your flights are cancelled, you have the rights to either claim a full refund, a reroute of the trip destination and potentially compensation from the airline.

“However, in these specific circumstances, delays and cancellations caused by air traffic control restrictions are considered an ‘extraordinary circumstance’ and therefore do not qualify for compensation.

“In cases of flight delays and flight cancellations due to an ‘extraordinary circumstance,’ the airline must provide you with additional services, depending on the length of your delay and waiting time.

“These additional services include free meals and refreshments, which you are entitled to when your flight is delayed by at least two hours."

The ECHO understands a number of flights were delayed by more than two hours, including an easyJet flight to Malaga that was due to take off at 1.50pm but didn't depart until 5.56pm.

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