DWP cost of living payments update as claimant reports £950 sent into account

The hands of a man withdrawing money - in this case £50 in notes - from an ATM (automated teller machine) or cashpoint
A Universal Credit claimant has reported three different cost of living payments being sent out in days after reporting missing amounts -Credit:Mirrorpix

The Department for Work and Pensions is continuing to send out cost of living payments as one claimant reported being told they would receive £950 in their account. This will be the total of three different cost of living payments that they had missed out on during the original rollout.

They are among the people who are still receiving cash support after the DWP finished its rollout with £299 sent to 8.3 million households in February. The individual shared their experience with BirminghamLive's Facebook Cost of Living group, explaining that they had filled out an online form for missing payments.

They then received a response in their Universal Credit online journal stating they were entitled to three different amounts - £326, £324, and £301. The claimant clarified they were on Universal Credit but not receiving any other benefits and questioned whether the amounts offered were correct.


Two of the payments are from the first cost of living rollout in 2022-2023 and the other is from the 2023-2024 schedule, with the money expected to be deposited within days. All of the payments were for people on Universal Credit and other means-tested benefits, provided they met the qualifying criteria.

This serves as a reminder for individuals to check their cost of living payment entitlement and make a claim if the funds have not arrived. Those who believe they should have received a cost of living payment can report it missing on the GOV.UK website.

The DWP set up a webpage for people to log a claim for a missed payment. Government guidance on the page explains: "Most people should have received their £301, £300 and £299 Cost of Living Payments and £150 Disability Cost of Living Payment for 2023 and 2024. If you were expecting one of the following Cost of Living Payments but have not received it, you can report it as missing:

  • £301 paid between 25 April 2023 and 17 May 2023 for most people

  • £300 paid between 31 October and 19 November 2023 for most people

  • £299 paid between 6 February and 22 February 2024 for most people

  • £150 Disability Cost of Living Payment paid between 20 June 2023 and 4 July 2023 for most people

"You'll need your National Insurance number. If you've lost your National Insurance number, check how to find a lost National Insurance number. Before reporting a missing payment, check your bank, building society or credit union account, or your Payment Exception Service voucher receipt. The payment will be made separately from your benefit."

A DWP spokesperson previously said: "We have continued to manually process payments where the automatic payment bounced back or was not processed, which could be for a number of reasons. These people make up a tiny fraction of overall cases and will be paid as soon as possible. People who believe they are eligible and haven't received the payment yet can complete the missing payment form on GOV.UK."

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