DWP PIP changes you have to report or risk having your payments stopped

The first people to get the boost are the ones who were scheduled for a payment on Monday (May 6)
Failing to notify the DWP could lead to issues with your claim -Credit:Getty Images

Recipients of Personal Independence Payments (PIP) are being cautioned that they could see their payments stopped if they fail to report certain changes to the Department for Work and Pensions (DWP). While it's not necessary to report changes like a new name, doctor, health professional, or address, leaving the UK for more than four weeks could put benefits at risk.

The 2024 PIP Handbook on GOV. UK states: "This change may affect the claimant's entitlement to PIP. We will need to know the date the claimant is leaving the country, how long they are planning to be out of the country, which country they are going to and why they are going abroad."

For those considering an extended holiday to enjoy the summer sun, it's essential to notify the DWP with all the relevant details promptly - a crucial step to keep in mind while planning your travels.

To communicate any changes, you can reach out to the PIP enquiry line at 0800 121 4433, which operates from 9am to 5pm, Monday to Friday. Be aware that opening times may differ during public holidays.

Here's a detailed guide on what changes in circumstances require notification to the DWP, reports the Express.

Changes in daily living or mobility needs should also be communicated to the DWP, especially if there is a need for more or less help or support, or if the condition's duration changes from what was initially reported. This change could impact the entitlement to PIP, the amount and the duration of the PIP award.

If you're leaving the country or planning to leave for more than four weeks.

This change could affect your entitlement to PIP. The DWP needs to know when you're leaving the country, how long you plan to be away, which country you're going to and why you're going abroad.

Hospital stays or similar institutions

According to DWP guidelines, both components of PIP stop being payable 28 days after you're admitted to an NHS hospital. Patients funded privately are not affected by these rules and can continue to receive either component of PIP.

If you're in hospital or a similar institution when your entitlement to PIP starts, PIP is not payable until you're discharged.

Care homes

The daily living component of PIP stops being payable after 28 days of residency in a care home where the costs of the accommodation are met from public or local funds. The PIP mobility component can continue to be paid.

Those who fully self-fund their care home placement are not affected by these regulations. If you're residing in a care home at the time of entitlement, the PIP daily living component will not be paid until you leave.

Linked spells in a hospital

Hospital stays and care home spells are considered linked if there is a gap of no more than 28 days between them. The same applies to the daily living component for periods spent in a care home.

The mobility component does not have this link as its payment is not impacted while in a care home. Both components of PIP cease payment after a total of 28 days spent in hospital.

Similarly, the daily living component of PIP stops after a total of 28 days in a care home. If a claimant transitions between a hospital and care home, or vice versa, these periods will also be linked.


In cases of imprisonment or legal custody, this could affect the amount of PIP payable to the claimant. The DWP requires information on the date the claimant was taken into prison or legal custody and the expected duration of their stay, if known.

PIP ceases to be payable after 28 days if someone is detained in legal custody. This rule applies regardless of whether the offence is civil or criminal, and whether they have been convicted or are on remand. Suspended benefit payments are not refunded, irrespective of the outcome of proceedings against the individual. Two or more separate periods in legal custody link if they occur within a year of each other.

Change of name

This alteration will not impact payment or eligibility for PIP, but it is crucial that the DWP has the most current details for the claimant.

This change must be reported in writing - if the claimant phones to provide these details, the DWP will request that these details be put in writing. The written notification should include:

  • complete details of their previous name.

  • their new name.

  • details of any changes made to the bank or building society account into which PIP is paid, such as the name of the account or the account number.

  • their signature on the letter.

Change of account PIP is paid into

The DWP requires full details of the name and address of the new bank or building society along with details of the new account including the name of the account, the account number and the sort code or roll number.

Change of person acting for the claimant

This refers to an appointee or someone with power of attorney for the claimant. This change is important so the DWP can make payments to the correct person at the right time.

They need the full name, address and contact details of the new person who is acting for the claimant. If the person acting for the claimant has moved or has different contact details, the DWP just needs the new details.

Change of address

This alteration, unless it involves a hospital or nursing home, will not impact the eligibility or payment of PIP. It's crucial that the DWP has the most recent information for the claimant.

The DWP requires full details of the claimant's new address, including the postcode and the date of the move.

Change of doctor or healthcare professional

This change will not impact the payment or eligibility for PIP and is not mandatory once a decision on the PIP claim has been made.

However, if this change happens during the claiming process, it's crucial that the DWP has the most up-to-date information. This ensures that the assessment provider has the correct contact details to gather any additional information they may require.

The DWP needs the full name, address, and contact details of the new doctor or healthcare professional.