Edinburgh EasyJet chaos as passengers wrongly told their flights were cancelled

Passengers started to panic -Credit:Stuart Vance

EasyJet caused mass panic on Sunday after sending out emails and texts to their passengers saying that their flights had been cancelled.

The budget airline informed holidaymakers that their flight would not be taking off on April 30 as planned before letting the passengers know that there had been a mistake only an hour later. Many travellers had already acted quickly and booked themselves onto another flight with some claiming that the firm was still planning on charging them for cancellation fees.

The flights included Edinburgh to Bristol, Belfast to Faro, Corfu, Luton and Newcastle, Geneva and Santorini, London Stansted to Glasgow, and Glasgow to London Gatwick, reports The Mirror.

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Passengers took to social media to slam the company and said that the original message suggested flights were were no longer happening ‘due to the evolving events in Israel ’. This led to a mad scramble as people tried to rebook alternatives routes - and their second email came too late.

EasyJet later released a statement confirming that a mistake had been made. A spokesperson blamed a technical error and the company said: “EasyJet can confirm that unfortunately, on 28 April, some customers received an incorrect notification stating that their flight on 30 April was cancelled.

“This was due to a technical error and all customers were quickly sent updated messages with a confirmation their flight is operating as normal. We would like to apologise for this and any inconvenience caused. Any customer who made alternative arrangements can contact customer services in order to resolve this for them.”

One angry passenger took to X and said: "@easyJet sent me an email that my flight was cancelled, so I booked another flight, and after that they sent me another message saying the flight was not cancelled and the first message was an error… what’s the way to ask for a refund for the @easyJet flight?”

Another said: "EasyJet have been sending multiple emails informing people that their flights have been cancelled due to the ongoing situation in Israel. Then an hour later another email apologising, saying to ignore the first email.”