Families 'stand in circles crying' at airport after planes take off without them

The airport has apologised for the horrendous queues
The airport has apologised for the horrendous queues -Credit:Stoke Sentinel/BPM Media

Families were left in tears at Birmingham Airport as they missed their flights due to excruciatingly long security queues. The airport chaos saw 51 passengers, including children, unable to board their planes.

The pandemonium was attributed to the ongoing construction work aimed at creating a new security hall, which led to severe bottlenecks and disarray. Birmingham Airport has since issued an apology for the fiasco that particularly affected families with young children.

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Among those caught up in the turmoil was Slawomir Adamczyk, who, along with his partner Agnieszka and their three kids aged 15, seven, and two, missed their Ryanair flight to Malaga. The family from Burton-on-Trent experienced significant distress, with Slawomir recounting to Stoke on Trent Live how his daughter and youngest son were reduced to tears by the ordeal.

"My daughter was in tears and she had a few situations at school and I had thought this will do her really good and her mental health good," he shared. "My little son was crying for an hour in the queue, I have never faced anything like it. It's the moral loss and the mental loss, the other families were standing in circles crying."

The Easter Sunday chaos at Birmingham Airport saw passengers, including Slawomir and his family, stuck in snaking queues, forced to listen to the final call announcements for their flights without being able to board. "There was a lot of people around very annoyed and wound up," Slawomir recounted, reports the Mirror.

"Five to six flights had a final call, if you imagine five to six flights were going through it was kind of a bottle neck. No-one was moving forward."

The airport, which is currently undergoing construction for a new £50m+ security hall set to open in June, has limited access to the security area to just four lifts, causing significant delays.

Slawomir expressed that he and other travellers felt 'disrespected' and likened to 'cattle'. He described scenes of distressed children, unhelpful security staff, and overcrowded queues made worse by simultaneous final calls for multiple flights, leading to a scramble among passengers.

He also shared his disappointment over having to cancel his holiday after working extra shifts to pay for it, especially when the only alternative flight offered would have cost an additional £100 per person.

Responding to the incident, a spokesperson from Birmingham Airport said: "We are very sorry to hear about Slawomir and his family's experience at Birmingham Airport. We can confirm that his complaint is now with our Complaints Resolution Team, who are investigating further to identify the failing on the day. We have also reached out to Slawomir for further details."

Ryanair has blamed airport security delays for passengers missing a flight from Birmingham to Malaga.

A spokesperson for the airline said: "Due to airport security delays at Birmingham Airport, Ryanair passengers were advised via email (30 Mar) to arrive at least 3 hours before their scheduled departure time. We regret that these airport security delays at Birmingham Airport, which are entirely out of our control, caused passengers to miss this flight from Birmingham to Malaga (31 Mar)."