Flight attendant discloses five 'secrets' airlines 'don’t want you to know'

A portrait of a female airport staff member with long brown hair and wearing a blue scarf while working in her terminal.
Flight attendant explains the 'secret airlines don't want you to know' (stock image) -Credit:Getty

A flight attendant has revealed five secrets that airlines 'would rather keep under wraps'. Speaking to tour operator Ski Vertigo, the flight attendant highlighted aspects of flying that are not widely known, but can greatly affect passengers.

They say the knowledge is the key to making smarter, more informed travel decisions. They say that in turn, these decisions will also save you more money.

Explaining the first 'secret', the flight attendant said flyers need to be more clued up on flexible ticket pricing. "Being flexible with your travel dates and securing your flights well ahead of time are golden rules for snagging those sought-after savings, thanks to the ever-changing pricing strategies airlines love to use.

"It’s wise to keep an eye on different booking platforms and airline websites, as fares are known to dance up and down quite unpredictably. Setting up alerts for price drops on the routes you’re eyeing can be a game-changer in grabbing those lower fares."

As for their second point, they said people should know more about compensation for delays and cancellations. They added: "EU's Regulation EC 261/2004 is a policy that applies to flights within and departing from the EU, as well as flights to the EU operated by EU carriers. This regulation entitles passengers to compensation under certain conditions.

traveller doing luggage check-in at the airline counter in the airport
The flight attendant pointed out the true cost of low-cost carriers -Credit:GettyImages

"Despite the UK having left the EU, it has adopted similar protections under its own laws. The challenges passengers face in claiming compensation and some airlines' lack of proactive communication about these rights have been highlighted in consumer advocacy publications and news reports.

"And when travel hiccups like delays or cancellations happen, knowing your rights to compensation and being persistent in following up with airlines ensure you're not left at a disadvantage. Keeping all your communications documented and understanding the fine print of regulations, such as the EU's EC 261/2004, can only strengthen your case."

Regarding overbooking flights , the flight attendant claims overbooking is a recognised practice within the airline industry. It is a strategy to ensure flights fly as full as possible, accounting for no-shows and cancellations, they explained.

"The practice and its implications for passengers, including the potential for being bumped from flights, are well-documented and sometimes pose public relations challenges for airlines. Being armed with knowledge about your rights and the airline's policies on compensation and rebooking is invaluable, especially if you find yourself bumped from an overbooked flight."

Travellers getting their boarding passes at airline check-in counter
The flight attendant explained how code-sharing flights could save you money -Credit:Getty Images

Flyers could get cheaper flights through code-sharing and partner airlines. Code-sharing is a common practice where airlines share the same flight, allowing them to offer more destinations.

The travel expert said: "Discrepancies in pricing between different airlines selling seats on the same flight can indeed exist due to various marketing strategies, sales channels, or target customer segments. Travellers and travel advisors often recommend checking prices across multiple airlines for the same code-shared flight to find the best deal."

Lastly, the flight attendant pointed out the true cost of low-cost carriers . They revealed: "The business model of low-cost carriers relies on offering low base fares with additional fees for services often included in the price of tickets on traditional airlines.

"The implications of this model for the overall cost of travel and the consumer experience have been extensively covered in travel advice columns, consumer reports, and academic studies on airline pricing strategies.

"On the flip side, getting to know the nuances of code-sharing arrangements and the operational quirks of low-cost carriers can lead to more informed travel choices. It’s important to calculate the total cost of your journey, factoring in baggage fees, seat selection, and those sneaky add-ons to sidestep any unpleasant surprises that can inflate your budget with low-cost carriers.

"Being detail-oriented about your flight details, including which airline is actually operating your flight under a code-share agreement, could unlock even better deals. Embracing these strategies and deepening your understanding of airline industry practices can greatly enhance your travel experience, making it smoother and more enjoyable.”