Flight attendant warns there's one annoying question passengers should stop asking

Flight attendant
-Credit: (Image: Getty Images)

Anyone who's ever worked in customer service knows the awkwardness of being stumped by a question outside your expertise.

But imagine the frustration when you're bombarded with the same irrelevant query, especially when it's not even remotely related to your role. This is the exact scenario one flight attendant faced, and she's issued a plea for passengers to cease and desist.

Destanie, known on social media as @destinieaaa, has put her foot down, vowing to "Karen the Karens" who persistently assume she's an all-knowing oracle of airport operations. Her main gripe? Being pestered about gate-issued vouchers, something she claims to have zero knowledge of since her domain is strictly cabin-based.

In a viral video that's racked up over 60,000 likes, Destanie clarifies: "My favourite thing is how many times I have to explain to passengers that as a flight attendant, I just work on the aeroplane. I don't know anything else besides working on the aeroplane and passengers."

She's reached her limit with inquiries regarding overbooking vouchers, stressing that her responsibilities are confined to in-flight duties, not gate transactions.

She recounts the baffling interactions: "[If they] oversell the flight, or they want people to go on the later flight and the gate agents will offer a crazy amount of money for you to take the later flight. People will fully scan on and get on the aeroplane and be like, 'actually, are they still offering the voucher?

"I'm like, I don't know, I just work on the aeroplane. Like, I don't even know where I am right now. This is the third destination I've been to today. I don't know, you can get off and go ask if you want to."

The flight attendant shared that similar confusion arises when passengers are given a voucher to use in the airport. Destanie recounted instances where customers have handed her the voucher expecting assistance, but she's unable to help.

She explained that when she directs them to customer service, "they don't understand that just because I work in customer service, it's not that kind of customer service".

The TikTok video has left users amazed, with many commending her for managing difficult passengers. One user commented: "Thank you for telling these stories, especially given the current situation with AA. Y'all deserve so much more for what you do."

Another chimed in: "No lies detected the struggle is real," and a fellow flight attendant confirmed: "Flight attendant here I can second all of this... I know nothing about seat upgrade fees and baggage allowance. I didn't even know you paid extra to sit here."