Ryanair said it could not give a refund (Rex)
A Ryanair passenger claims he was denied a ticket refund on the grounds of serious illness despite being hospitalised with a bleeding oesophagus.
David Black was meant to be flying to Croatia on holiday in September.
But his health issues meant he was told by doctors he was advised not to fly.
He asked the budget airline for a refund but was told Ryanair tickets were non-refundable.
‘We regret to inform you that Ryanair tickets are non-refundable,’ read the letter, as reported by the Irish Independent.
‘This is clearly stated in our Terms and Conditions, agreed to at the time of purchase.
‘We sympathise with your circumstances, but we are afraid that we cannot accede to your request for a refund in this case.’
The ticket cost around £230.
Mr Black said he thought the Ryanair response would make him ‘die’.
He added that the trip to Croatia would have been his first holiday in about a decade.
The carrier’s website states that: ‘In the event of death or serious illness making it impossible for a customer to travel, the reservations of the affected customer and anyone travelling on the same booking reference may, at our discretion, be refunded.’
A Ryanair spokesman told the Irish Independent said there could be no refunds but a judgement could be made on a case-by-case basis.