Thames Water latest LIVE: Swathes of west London left without water after power failure - is your area affected?
Thousands of homes in west and south-west London were left with no or low pressure water on Wednesday after a power supply issue at a Thames Water plant.
Schools were forced to shut with Thames Water saying the issue at its Ashford and Hampton water treatment works on Wednesday morning impacted more than 50 postcodes.
Residents in Putney, Wembley, Twickenham, Richmond, Southfields, Hampton, Uxbridge and White City were among those affected while Hounslow Council reported no or low water in the parts of the borough.
Several schools notified parents of their closure while others said they were “monitoring the situation” and would update parents throughout the day.
Thames Water later said the power supply has returned and “supplies should be starting to return across the area”.
The following postcodes were hit by the problems: SW4, SW8, SW9, SW13, SW14, SW15, SW18, SW19, TW1, TW2, TW3, TW4, TW5, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW17, W1H, W1H, W1M, W1N, W2, W3, W4, W6, W7, W10, W12, W13, W14.
Delays before water supply fully restored, says Thames Water
14:15 , Josh Salisbury
It will likely “take some time” for the water supply in affected areas to fully return, Thames Water has said.
In its latest update, the supplier said: “The power supply is now back on at Ashford Water Treatment Works and supplies should be starting to return across the area.
“The issue also had a knock-on effect at Hampton Water Treatment Works, meaning a large number of customers have been affected. We’re really sorry for the worry and inconvenience this will have caused.
“We’re working hard to get things back to normal as soon as possible, but it’s likely to take some time for the supply system to refill and for water to fully return to the whole area.”
‘Many postcodes’ see water supply returned
13:01 , Miriam Burrell
A Thames Water spokesperson told the Standard “many postcodes” across West London have returned water supply, but did not confirm how many.
“The rest expected to be restored across the course of the day”, the spokesperson added.
#WestLondon Power is back on following earlier issues affecting our water treatment works. Water is returning across the area but it will take time for our system to fully refill. We're really sorry for the inconvenience. For more details, see https://t.co/xgkrM1AkCj
— Thames Water 💧 (@thameswater) September 13, 2023
Full list of Richmond school closures
12:34 , Miriam Burrell
Fourteen schools were shut across Richmond on Wednesday morning after water supply issues.
Bishop Perrin Primary
Buckingham Primary
Carlisle Infant
Christs Secondary
Kew Riverside Primary
Nelson Primary
St Edmunds Primary
St James Primary
St Richard Reynolds High
Sheen Mount Primary
The Russell Primary
Twickenham Primary Academy
Vineyard Primary
Waldegrave Secondary
Mayor ‘asking for answers’ over water supply issue
12:17 , Miriam Burrell
Mayor of London Sadiq Khan said he is in touch with Thames Water and “asking for the answers Londoners want about why this has happened and how to ensure it does not happen again”.
We are in touch with Thames Water and asking for the answers Londoners want about why this has happened and how to ensure it does not happen again.
— Mayor of London, Sadiq Khan (@MayorofLondon) September 13, 2023
Richmond libraries closed
11:54 , Miriam Burrell
Due to water issues, some libraries will not be open. Please get in touch with your local library to see if they are open before visiting. We apologise for the inconvenience caused. pic.twitter.com/xzdIX8RVQ7
— Richmond upon Thames Libraries (@RichmondLibs) September 13, 2023
School closures across west London
11:52 , Miriam Burrell
Schools across west London closed following the water shortage, including Lady Eleanor Holles School in Hampton and Vineyard School in Richmond.
Sir Richard Reynolds in Twickenham also closed.
The Vineyard School is closed due to no running water. Please collect your child. We will update you as soon as we know more for tomorrow.
— The Vineyard School (@Vineyard_School) September 13, 2023
Due to water issues, the college site has no option but to close from 10:30am today. Parents/Carers please look out for communication from the college for further details.
— St Richard Reynolds (@StRRCCollege) September 13, 2023
Power supply issues at Thames Water have affected water supplies across West London causing low pressure or no water. As a result, LEH pupils are being sent home for the rest of the day. Parents are asked to check emails for updates. School is expected to reopen tomorrow. pic.twitter.com/fHTIMvgdcL
— LEH School (@LEHSchool) September 13, 2023
What happens when your water comes back on?
11:43 , Miriam Burrell
Full pressure water is starting to return for some residents.
Here is some advice from Thames Water for when your water supply comes back on:
If your water looks cloudy when you turn your tap back on, it’s likely to be tiny air bubbles trapped in the water
This is harmless, and if you pour a glass of water you should see the bubbles clear from the bottom of the glass upwards. The cloudiness should disappear if you run your cold kitchen tap for a couple of minutes
Sometimes the water pressure can take a while to build up again so allow time for this
At first your water might splutter out of your tap when it comes back on, but this should clear if you run your cold kitchen tap for a couple of minutes
Local hospitals supported with tankers
11:34 , Miriam Burrell
Thames Water said the west London plant is “now back in power” and water supply to is expected to return “across the day”.
“As a precaution, we’re bringing tankers into the area to support local hospitals and critical infrastructure,” it said in an update.
“Getting water supplies back on is our top priority and while our team work on this we’re identifying everyone in the affected area who has pre-registered with us as having special requirements, such as being medically reliant on water, so we can get in touch and make sure we give them the help and support they need.”
Water supply returning across west London
11:32 , Miriam Burrell
A power supply issue at Thames Water’s Ashford water treatment works - that left thousands with little or no water - has been fixed.
Water supplies should be starting to return across west London, Thames Water said in an update.
The firm said: “The issue also had a knock-on effect at Hampton Water Treatment Works, meaning a large number of customers have been affected.
“We’re really sorry for the worry and inconvenience this will have caused.
“We’re working hard to get things back to normal as soon as possible, but it’s likely to take some time for the supply system to refill and for water to fully return to the whole area.”