ITV's all-star drama The Long Shadow, following the police search for the Yorkshire Ripper, has launched to viewer complaints that it was "ruined" by poor sound quality.
But a disappointed audience complained on Monday that they could barely hear what was being said, with many even having to turn to subtitles to follow the storyline.
One disgruntled viewer tweeted: "Dear #ITV when you commissioned #TheLongShadow did everyone involved watch it back? One minute the sound is very low, then it's to loud!! I can't make out what Katherine Kelly is saying, will have to rewatch it again with subtitles #TheLongShadow should have gone to @Specsavers"
Another viewer agreed: "Yeah whisper central, had to rewind and put subtitles on."
It was a common complaint, as someone else added: "@ITV #TheLongShadow loving it but the sound is poor - background music higher than speaking in a lot of key parts #whatdidhesay ? missed most of it !"
Another viewer wrote: "The Long Shadow - what's with the sound? We can't hear half of what's being said! Sort it out @itv"
Someone else commented: "The long shadow - had to turn subtitles on as the sound is dire!"
Viewers said that the drama should have been a great series, but was being ruined by the sound issues.
One person tweeted: "oh the poor poor sound quality on The Long Shadow is really spoiling what looks to be a great series. Please get it sorted."
Someone else wrote: "Some great actors on what is such a heartbreaking story but the sound is awful and ruining it."
The investigation begins to uncover the harrowing truth..
The Long Shadow starts tonight at 9pm on ITV1 & ITVX
⭐️: @davemorrissey64 @DanielMays9 @MissCharleyWebb @CaraTheobold @NatalieGavin @katherine_kelly @shaundooley @nicstep @halfpennyjill @StephenTompki19 @ShoppieHopkins pic.twitter.com/jSxSB5C4jb
— ITV (@ITV) September 25, 2023
The dialogue was so difficult to hear that some viewers even worried whether they were the problem.
One person wrote: "I am glad other people have mentioned the low sound level because I was crying and booking an hearing aid appointment."
Someone else agreed: "I’m 39 & as far as I know not deaf so how come I’ve got my lap top on full blast and I could barely hear Katherine Kelly?"
Another viewer added: "Given up. Sound too bad paired 1970’s lack of lighting … have no idea what’s going on."
However, one fan of the show argued that people just needed to tune into the accents more: "I don’t know why people are saying the sound is bad or they’re mumbling because it’s fine on my tv. Maybe I’m just better at understanding Northern accents."