Martin Lewis' MSE warns EE and Plusnet customers 'you are due to get refunds'

Martin Lewis' Money Saving Expert has warned EE customers and Plusnet customers are set to get refunds over exit fees and others will be allowed to leave penalty-free after the firms failed to give key contract info to its punters. BBC Sounds presenter Mr Lewis' MSE team shared the warning today (Thursday May 23).

It said: "If you took out a broadband, landline, mobile or TV plan with EE or Plusnet since 17 June 2022 but left your contract early and got charged exit fees, you may now be due a refund. Others who are still with EE and Plusnet may also be offered the chance to leave their contracts penalty-free.

"It comes after the firms failed to give 1.1 million customers key information about their contracts when they signed up." You could be owed money back if you took out a broadband, landline, mobile or TV contract with EE or Plusnet on or after 17 June 2022.

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If you weren't given the key pre-contract information before signing up, then you're due cash. You could also be owed compensation payouts amid the Cost of Living crisis if you were charged an early exit fee for leaving or cancelling your contract.

Ian Strawhorne, Ofcom Enforcement Director, said: “For people to take advantage of the competitive telecoms market here in the UK, they must be able to shop around with confidence. When we strengthened our rules to make it easier for consumers to compare deals, we gave providers a strict timeline by which to implement them."

He also said: "It’s unacceptable that BT couldn’t get its act together in time, and the company must now pay a penalty for its failings. We won’t hesitate to step in on behalf of phone and broadband customers when our rules to protect them are broken.”