Yahoo News Nan found 'wringing wet' in garden after complaint to housing association
A nan who was found 'wringing wet' in the garden after trying to manage a leak in her shed has slammed her housing association's 'goodwill gesture' as 'insulting' after making a complaint.
Patricia Toole, who suffers from arthritis and has a pacemaker and a blocked valve, claims she has been having to lift heavy buckets of water to control the leak at her home, the Liverpool Echo reports. The 88-year-old avid gardener hasn't been able to enjoy her favourite hobby due to the leak, which has rusted 'hundreds of pounds worth of gardening tools', she said.
She and her granddaughter, Samantha Skillen, said they have been in contact with her housing association Onward Homes since December to try and get the problem fixed. They said the issue had not yet been solved, before a spokesperson for the housing association said repairs would be carried out at the home today (April 23).
READ NEXT: People living near new Co-op Live arena 'incorrectly fined' for parking near their own houses
Samantha said that for her nan, who has lived in the house in Prenton in 53 years, being out in the garden is a 'little bit of leisure' while the activity 'keeps her mobile'. She said she had called Onward every week since December/
Samantha said: "We ended up finally getting another appointment the other week. Two men turned up - contracted from Liberty (a property maintenance firm) - and they were really good.
"They said they'd put the case through as an emergency and that someone would be in contact within 72 hours."
However, when Samantha called again, she claims she was told that there were no notes on Onward's system relating to work being completed. She said she then rang them last week, only to be informed that their system said the work had been done.
She said: "I told them it hasn't been completed and that I wanted an appointment today. They said all I can do is email admin for Liberty and they will get in touch with the supervisors.
"When I tried to ring Liberty, I went through all the automated systems and couldn't get to the repair centre. The last thing I've heard was that Onward would let me know when an appointment was being made and we were offered a £50 goodwill gesture.
"But I told them there's hundreds of pounds worth of tools that have rusted in the shed."
Samantha did resort to paying to get the shed roof secured with help from her next-door neighbour, but recent storms meant that this would only be a temporary solution.
Patricia called the £50 'an insult'. She added: "I've been gardening since I was evacuated during the war. I absolutely love it, I grow my own rhubarb and spring onions to cook with and it keeps me mobile.
"I've been living in this house for 53 years. When we first moved in, the council owned it and if you put a complaint in someone would come round, look at the problem and then an inspector would come round to check it had been fixed."
Samantha said: "I walked into my nan the other week, absolutely wringing wet, lifting heavy buckets of water.
"Just putting a bit of felt on the roof would be a 10-minute job. They're getting rent from my nan, never once has she been in arrears.
"Getting out in the garden helps her and keeps her mobile. Her being out in the garden is her little bit of leisure. As soon as there's a little bit of sun, she's out there and if she doesn't answer the phone, we know what she's up to."
A spokesperson for Onward said: "We are very sorry to Mrs Toole for the distress and inconvenience caused by this situation and are working to put this right as quickly as possible. Our contractors carried out an initial visit to establish what works needed to be undertaken, but we acknowledge that there have been delays to completing this that fall short of our standards.
"We are visiting Mrs Toole's home tomorrow (23rd April) to carry out the repairs and will ensure that she is satisfied with the outcome of the work. We are also in contact with Mrs Toole to understand if she needs any extra help from us."
Try MEN Premium for FREE by clicking here for no ads, fun puzzles and brilliant new features.
