Nottinghamshire GP practices move to online appointments system

Four Nottinghamshire GP practices are moving to an online appointment booking system in a bid to improve access. Village Health Group, which runs surgeries in Keyworth, East Leake, Ruddington and Sutton Bonington, is asking patients to request to see their GP online rather than over the phone.

It said its new 'total triage' system, set to be rolled out in June, will improve access to appointments and make the process more convenient for patients. The group assured phone lines would remain open to help people who have difficulty accessing the internet.

"We are changing and improving how you can access our appointment system from a predominantly telephone only access offer to an increased online request offer," it said on its website. "Patients should submit the details of their medical or administrative need via our website.

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"Our reception desks at all four sites will remain open to patients to arrive for their appointments. Our receptionists will be able to assist you and raise your medical or admin query in our online system.

"We will of course, provide additional support to those patients who do not have access to the internet. Our telephone lines will remain open 8am - 6.30pm. We understand that change can sometimes be difficult, but we are confident that Total Triage will bring many benefits to you, our patients – for example: Improving access to care, convenience and enhanced patient experience."