NS&I warns Premium Bonds customers over 'bank account details'

James Rodger
·2-min read

NS&I has issued a warning to Premium Bonds holders over "changed bank details". National Savings and Investments, which is backed by the Treasury, spoke out on social media after receiving a complaint from a Premium Bonds holder this week.

A Twitter user said: "@nsandihelp tried to change bank details. Before I could even read the page for a code, your company was calling me to verify. There was crucial information I didn’t see because of the phone call which I can’t hear anyway. Ridiculous way to confirm security details."

NS&I replied: "Hello. When a security call comes through, you can still accept the call and return to the page to see the security code. Regarding not being able to hear anything, could you clarify whether the call was completely silent or just quiet? Tomas."

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The Twitter user replied: "I didn’t answer it because I’m hearing impaired. The problem is that you don’t get very long to read the page and note down the verification code. It would be much better for the customer to request the call. Not for it to ring automatically."

"I'm sorry to hear this. Are you able to send us a Direct Message so we can look into this further with you? Lex" NS&I said. "Yes will do," the Twitter user replied. On its website, the financial provider explains: "If you want to top up your or your child’s savings every now and then, a bank transfer could be right for you. To top up more regularly, you can also set up a standing order with your bank.

"You can top up by bank transfer or standing order for Premium Bonds, Income Bonds, Direct Saver, Direct ISA, Junior ISA and Investment Account." It adds: "Simply give the details to your bank and tell them how much to transfer and when."

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