Only half of East of England ambulance staff 'happy' with standard of care for family

Responders from the East of England Ambulance Service. File image
-Credit: (Image: East of England Ambulance Service Trust)

Around half of all East of England Ambulance Service Trust (EEAST) workers say they would be happy with the standard of care provided for family and friends. An annual survey of staff found there was a slight increase in the satisfaction level of staff compared to the previous year.

Documents released by EEAST showed that 55 per cent of staff would be happy with the standard of care provided by the organisation if a friend or relative needed treatment. This was an increase from 2022 when fewer than half of EEAST staff would be happy.

There was also an increase in the percentage of staff claiming they had experienced harassment, bullying or abuse from colleagues. It had risen from 23 per cent to more than one in four staff members (26 per cent).

READ MORE: Man guilty of running prostitution ring and phone sex line in Chelmsford takeaway restaurant

ALSO READ: Colchester Tory candidate James Cracknell says the Conservative party is a 'shower of poo'

The East of England Ambulance Service Trust said the removal of their 'special measures' status was proof of making them a better place to work. EEAST were put into special measures in 2020 following concerns about culture, leadership and governance.

A report by inspectors from the Care Quality Commission (CQC), published in July 2022, showed significant improvements on long-standing cultural issues. The report recognised the trust's work to improve leadership, culture and safety for staff.

A spokesperson for East of England Ambulance Service NHS Trust (EEAST) said: "We are working hard to improve our culture and we are the most improved ambulance trust for year-on-year improvements. Staff satisfaction has increased, and more of our people would be happy for their family and friends to be cared for by EEAST. Along with our removal from special measures, this is further evidence that we are making the Trust a better place to work.

“Bullying, harassment and poor behaviour have no place in our organisation and we regularly ask for our people’s views to help us root this out. We are one of the most improved NHS organisations in England for staff feeling confident to speak out - 63% describe the Trust as supportive.

"We have a wide range of channels for our people to raise issues and we are working to expand these further. It is usual to see a rise in complaints as people feel safer in speaking out."

Do you have something you think I should be aware of? Let me know by getting in touch by email at or contact me on either Twitter or Facebook. Get more news from EssexLive straight to your inbox for FREE