Parking firm issues four-word apology after Birmingham Airport passengers 'stranded at 4am'

Birmingham Airport passengers were left stranded after returning to find a valet parking operator had suspended its operations
Birmingham Airport passengers were left stranded after returning to find a valet parking operator had suspended its operations -Credit:SWNS

A statement has been issued after an airport parking firm stopped operating, leaving 'passengers stranded at 4am in torrential rain.' Holiday-makers arriving at Birmingham Airport this morning were reportedly stuck after Blue Circle ceased its operations as an off-site valet parking service.

Customers arriving from flights abroad were unable to access their cars, told to report them stolen to police and forced to find alternative ways home, it was claimed. Blue Circle suspended operations on Monday night, May 20 after it was sold through Holiday Extras, sparking delays in collecting vehicles on Monday and Tuesday.

Passengers arriving into the airport early this morning, May 22, were forced to wait in torrential rain as they scrambled to find out how to access their cars. One passenger claims they were told that customer car keys "had been lost" during the handover between operators.

Read more: Birmingham Airport TUI passengers stranded 'in 4am torrential rain' as parking firm 'ceases operations'

Now, the Head of Public Affairs at Holiday Extras has issued a statement - and said "we are very sorry" to those affected by a "delay in collecting their vehicles on Monday and Tuesday." Seamus McCauley explained Blue Circle Parking, an independent airport parking provider, had "stopped collecting and delivering" customers' cars.

Anyone with existing bookings with Blue Circle will now have the service handled by Maple Parking. He said: “Blue Circle Parking - an independent airport parking provider that was sold through Holiday Extras – has stopped collecting and delivering our customers’ cars at Birmingham Airport. As soon as we were made aware of the problem we immediately took steps to make sure that our customers were able to drop off and collect their cars as planned.

"We are very sorry that some of our customers experienced a delay in collecting their vehicles on Monday and Tuesday. Everyone who has a Blue Circle booking can now drop off and collect their car as planned, and their booking will be handled by our partners at Maple Parking.

“Booking through an established and reputable airport parking provider like Holiday Extras ensures that customers’ bookings are secured, no matter what happens to the end provider of their airport parking service.”

A Birmingham Airport spokesperson added: "We have been informed by the off-site meet and greet parking provider, Blue Circle, that it has suspended operations. Blue Circle customers with future bookings, with this provider, will be contacted by the operator.

"Customers using Blue Circle parking may also have booked through Holiday Extras and other parking consolidators. We advise customers to check and contact their booking provider accordingly.

"The airport, and its parking partner NCP, are trying to assist customers on return who are immediately impacted by the cessation of the Blue Circle service. For any customers that have their parking plans disrupted, on-site official Birmingham Airport parking options can be booked here."