Ryanair issues warning as digital boarding passes not accepted in three holiday hotspots

Ryanair passengers have been warned they can't use digital boarding passes in certain countries.

The budget airline cautioned travellers that only printed out, paper passes are valid in three popular destinations this spring and summer, as their airports do not accept digital only passes.

An airline spokesperson confirmed: “We accept mobile boarding passes on flights from the majority of airports on our network. However, unfortunately some airports cannot accept mobile boarding passes yet, these airports are Turkey and Morocco.”

Ryanair also warned that Tirana Airport in Albania are also unable to accept mobile boarding passes. The spokesperson added: “Customers travelling from these airports must check-in online and print out a paper boarding pass for their flight."

The airline's boarding pass policy grabbed national attention last year when an elderly couple were fined for making the simple mistake.

Join the Daily Record's WhatsApp community here and get the latest news sent straight to your messages.

As reported by the Mirror, Ruth Jaffe, 79, and Peter Jaffe, 80, mistakenly downloaded their return boarding pass, instead of the outgoing one. This happened on the first leg of their journey from Stansted Airport to Bergerac, France. The couple had already checked in and even paid an extra fee to sit next to one another - which their furious daughter said was to ensure her mum could accompany her disabled father.

But, for their “honest mistake” Ryanair charged them an extra £110 to print the two pieces of paper. The company is also known for charging passengers who forget to check-in online more than two hours before their plane takes off.

Later in 2023, Deepa Robin told the Mirror how her family were stung by the airline with the group heading on a Thomas Cook package holiday to Cyprus. Ahead of arriving at Stansted Airport, the mum logged onto the Ryanair app to make sure everything was in order.

After trying to check-in everybody online, she was confronted with a confusing message.

Deepa told the Mirror: "I tried to check-in a day before for all the passengers but when I was checking-in for the non British passengers, the portal said something like 'This passenger can not check in and should show documents at the counter."

She added: "I didn’t know that the check in for the rest of the passengers didn’t get completed. I tried to check in on 7 August at around 2am before we left for the airport and I got the same message."

The family of nine arrived at the airport at 3am, two hours ahead of their flight taking off, and joined the queue to check-in their bags. Having managed the early start and rush to the airport, the family thought they had plenty of time to sort everything out.

However she said: "When we reached the counter, the lady asked 'Why are we there?' We explained what has happened when trying to check in. She said it is going to cost us a fortune. We were charged £55 each. £495 in total."

Don't miss the latest news from around Scotland and beyond. Sign up to our daily newsletter.