Santander say 'don't reattempt' as they warn customers after major online transactions problems

The Santander logo
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Santander customers have been put on alert after issues with online transactions persisting for more than a day came to light.

One customer reached out to the bank this morning (June 29) querying: "Is there still a problem regarding online transactions? " They explained their situation further: "I paid suppliers yesterday afternoon and the money showed as sent but they haven't received payment yet."

The bank's representative acknowledged the issue, stating: "Yes some payments are still being affected."

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They advised: "Please don't reattempt the payments as they will be in a queue to be processed as soon as possible. We do apologise for any inconvenience this widespread issue has caused."

Seeking clarity, the customer asked: "Do you have a rough idea of when the problem will be sorted? I wanted to give my staff an idea what's going on because I have to pay the wages later on today.", reports the Express.

However, the customer support team could not provide a specific timeframe: "Unfortunately there are no exact timescales provided for this issue. We do apologise for any inconvenience caused by this."

Another customer expressed their concern, noting they were waiting for a payment that should have cleared at 1pm the previous day.

Despite these reports, Santander's service status page currently indicates that all services, including mobile and online banking, are "available as normal".

In other news, the BBC Martin Lewis podcast recently highlighted savings, with Mr Lewis identifying some accounts that savers should consider.

Martin Lewis has highlighted the perks of Nationwide's 5.5% Member Exclusive Online Bond, especially for those nearing retirement.

The bond offers a fixed rate for 18 months with interest paid at the end of the term, which, according to Mr Lewis, can be particularly advantageous for older Britons.

He explained: "The interest crystalises for tax purposes when you can access it."

"So if you're getting a fixed account and you don't want the interest this year, because you're earning more this year - let's say you're retiring this year - then by fixing an account, and making sure the interest is only paid next year, and you can only access it next year, you can move the interest into the next tax year."

"Therefore that might be beneficial to you."