Santander issues message to all customers and offers 'helping hand'

An email has been received by Santander customers offering them a "helping hand" if they or their loved one needs one. The financial institution stated that it had partnered with Macmillan Cancer Support and would stand ready to help any customers in this situation.

"Hi [customer name]", began the message. It continued, "When you or someone you love has cancer, it can turn your world upside down. That's why we've partnered with Macmillan Cancer Support. If you're affected by cancer, we're ready to help."

They recognised that a diagnosis could have a significant impact on one's finances and acknowledged that open dialogue about such matters might be challenging for many. "Get support when it matters most. A cancer diagnosis can be really scary. It can also affect the amount of money you have coming in. We know that most people don't want to talk to their bank about their problems. That's especially true of health."

Santander points out its customer-facing staff have undertaken specialist training provided by Macmillan to better understand the needs of individuals confronting cancer. "Our branch and contact centre colleagues have had specialist training from Macmillan. That means they're ready to listen and offer practical support. Then you can get back to the things that matter most, like your family and friends."

The email concluded by telling customers of a dedicated resource page set up in collaboration with Macmillan. This page provides fiscal aids as well as emotional support and guidance, reports Birmingham Live.

They also flagged up the availability of the Macmillan support line for additional assistance if required. "We've also worked with Macmillan to create a dedicated page. It's got resources to help if you're worried about money. It also includes practical support and help with how you're feeling. The Macmillan support line's also available with specialist help if you need it."

The statement read, "We're here for you during difficult times. Our many partnerships ensure support for you and your loved ones, whether you're facing an unexpected diagnosis or financial challenges."

The statement continued: "We have a trained financial support team ready to listen and help where we can, but you might prefer to talk to someone independent."

They also added, "Check out the list of organisations and charities who can provide free money advice and support with your wellbeing."

before concluding, "When you or someone you love has cancer, it can turn your world upside down. We're in partnership with Macmillan to make banking better for customers affected by cancer."