Santander sends customers 60 day warning but says 'won't affect credit rating'

Santander has issued a 60-day message to customers who don't own a house - and said: "It doesn't affect your credit rating." Santander, a high street bank rivalled by HSBC UK, NatWest, Nationwide, Lloyds, Barclays and more, has emailed customers and bank account holders.

In the email, it said: "Time to get a decision in principle? Your dream home may be closer than you think. Once you've found the home you love, you'll need to make it yours. Having your decision in principle can help. This tells you if we could lend you the amount you need based on your monthly income and outgoings.

"It’s valid for 60 days and doesn’t affect your credit rating. Want to get things moving? Get a decision in principle online today. All applications are subject to status and lending criteria. Applicants must be UK residents aged 18 or over. Your home may be repossessed if you do not keep up repayments on your mortgage."

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The high street bank went on to explain: "So you know that an email is genuinely from us, we'll address it to you personally, include the last 4 digits of your account or card number, or the last 3 characters of your postcode. We will never ask you to log on to Online or Mobile Banking through a link.

"We will never ask for your personal information, such as passwords or security details. If you get an email that's suspicious or doesn't follow the rules above then please forward it to Protect yourself against fraud and scams. Never share a Santander One Time Passcode (OTP) with another person. Not even a Santander employee. Never move your money to a new account for security reasons. If you’re asked to do this, it will be a scam.

"Never take things at face value. Criminals pretend to be people you trust. Always make sure you really know who you’re talking to. We have lots more information available on our website. Take a look and see how you can protect yourself and your money."