Scots family heartbroken as holiday cancelled just hours before flight due to depart

An Easyjet Airbus A319-111 aircraft lands at El Prat airport in Barcelona on July 1, 2022. - Nine flights to and from Spain were cancelled on July 1 and dozens of others delayed due to a strike by cabin crew at low-cost airlines Ryanair and EasyJet. The strike over pay and working conditions comes as European schools are breaking up for the summer. (Photo by Pau BARRENA / AFP) (Photo by PAU BARRENA/AFP via Getty Images)
-Credit: (Image: AFP via Getty Images)


A family were left utterly devastated as their summer holiday was cancelled by easyJet hours before they were due to depart.

Dad, Ross, booked the trip from Glasgow Airport to Enfidha in Tunisia for his wife and two daughters back in January.

They were due to take off on Thursday (June 27) at 7.20am but an email from the airline on the day informed them that the flight would not be taking off, reports Glasgow Live.

The family made their way to the airport with the hopes of speaking to easyJet staff members but they couldn't find anyone in the travel hub.

Ross said: "We planned to get up at 3.30am. I looked at my phone and there was an email from easyJet saying our flight had been cancelled.

"My wife and I were panicking so we went to the airport to see if we can speak to an easyJet staff member. There weren't any staff members there. We were told we had to sort it for ourselves or go home and wait.

"I phoned the call centre three times and they tried to get us on a flight from Birmingham which was leaving at 3.20pm but we had to make our own way there which wasn't possible.

"We ended up cancelling the full holiday. It has been a complete shambles."

The company agreed to refund the flights which cost around £1700, however, they stated a confirmation email wouldn't arrive for another week or two.

Without this refund receipt from easyJet the dad has so far been unable to claim any cash back through his insurance.

Despite the major disappointment the family booked another holiday for this Sunday but say they are now almost £5000 out of pocket as they wait for the refund confirmation, which easyJet said could take up to two weeks.

Ross said: "It was heartbreaking. The whole thing was already an inconvenience for us but the kids don't understand.

"They were standing just sobbing their hearts out. This whole process has been a complete disaster.

"We are never going to use easyJet again."

An easyJet spokesperson said: “We’re sorry that, due to the impact of air traffic control restrictions caused by adverse weather, flight EZY3171 from Glasgow to Tunisia on 27 June was unable to operate.

“We have been doing all possible to minimise the impact of the disruption, providing hotel accommodation and meals for those who require them and offering those on cancelled flights a refund or free transfer to an alternative flight.

“The safety and wellbeing of our customers and crew is our highest priority and while this was outside of our control, we would like to apologise for the inconvenience caused.”

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