UK tourists left 'stranded' in Dubai and deserted with 'one cup of water'

A UK tourist has been left stranded in Dubai and claims Emirates left her deserted with just "one cup of water". Shannon Maguire, 25, said the airport was "like the purge" as airlines "ran out" of accommodation for stranded tourists during her trip abroad.

Shannon was just one of thousands of passengers stranded in Dubai following the flooding chaos. The 25-year-old has shared a viral TikTok in the wake of her trip to the United Arab Emirates, saying: "They checked us in for our flight even though it was cancelled. They didn't tell us. And they rebooked our flight for in eight days.

"They won't give us a hotel, won't answer the phone, closed their live chat. Not a single person at the airport. No water, no food. Honestly, it's like the purge at Dubai airport. We've just booked our own 19-hour connecting flight through Moldova. We went to go and get our luggage and they lost it even though the flight never left."

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Shannon said they gave passengers "one cup of water when we were being squashed in mosh pits queuing to speak to someone". She jokingly added that "Emirates are making Ryanair look elite". In reply, another TikTok user wrote back: "They did this to me yesterday, I went to Abu Dhabi instead of Dubai airport.

"Maybe try that instead if you haven’t already." Another said: "I'm here and they've lost my daughter's wheelchair!" Shannon clarified that while she didn't "blame Emirates for the weather", but she felt the "service and communication was vile".

The airline’s president, Sir Tim Clark, has written an open letter to passengers, saying: "We know our response has been far from perfect. We acknowledge and understand the frustration of our customers due to the congestion, lack of information, and confusion in the terminals.

"We acknowledge that the long queues and wait times have been unacceptable."