Vinted shopper 'retching' after £3 ASOS order arrives

Hand holding used baby diaper on white background
-Credit: (Image: Getty Images)

A shopper was shocked after claiming her Vinted purchase arrived wrapped in a nappy.

The incident came to light on the social media account DM Drama, where it's alleged the seller confessed to using a nappy for packaging.

Screenshots from the exchange between the buyer and seller suggest that a £3 black ASOS crop top was delivered encased in a nappy and nappy bag, reports Wales Online.

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The bewildered customer messaged the seller through the Vinted app and said: "The top has arrived in a used nappy??????"

"It's absolutely covered in s***. This is DISGUSTING. What are you playing at. It absolutely stinks, I am retching.

"I've had to throw the top out it's absolutely covered in s***. Do you think it's acceptable to send items like this? I've used Vinted for four years and never once had a problem whatsoever."

In response, the seller acknowledged sending the item in a nappy and a nappy bag but insisted both were unused, stating: "I sent it in a clean nappy and nappy bag to recycle and repurpose it? It would've been clean.

"I just sent it in that to protect the top - it's the only thing I had as you wanted it posted asap. Could you send photos? I'm sorry it's just very, very hard to believe."

In a shocking exchange, a customer shared a photo of what seems to be a dirty nappy sent with their purchase, alongside the top and a pack of Jack's Soft and Dry nappies, which had the shipping label on it. The seller responded: "I seriously thought it was clean, I didn't even check, it was 7am and I was packing it in dark as husband was asleep, didn't want to wake him.

"I would never send it like that knowingly. My husband must have put the used one back in the nappy packaging as we do that so we know when it's time to stock back up, I am so sorry."

The seller then reportedly suggested the customer should wash the top, to which the buyer incredulously replied: "You are joking right???"

Attempting to resolve the issue, the seller offered to dry clean the top, but the customer insisted on a refund. The conversation concluded with the buyer threatening to report the matter to Vinted unless they received a refund.

The tweet detailing the incident has since gone viral, amassing over 1.2 million views, sparking debate among users about who is at fault. Some commenters suggest the buyer got what they deserved for the price paid.

Vikas commented: "Whilst this is grim it serves you right for buying a crop top for £3." Meanwhile, 6Thumbs questioned: "How down bad are you if you want a £3 refund."

Retrosheep said: "Well I find this hard to see why would anyone want to ruin their selling account doing such a thing, I highly doubt this is true what would be the point it would only cost the seller."

Sleepy said: "That's what you get for buying a second hand £3 top."

Meanwhile, Becky remarked: "Even sending clothes in clean nappies is wild enough and just plain weird lol. Like don't sell stuff if you've not got appropriate packing materials."

Vinted outlines that after an order is completed, sellers will see the funds in their account within two days. When an order's status updates to "delivered", there are additional steps before it changes to "completed" this is when the seller receives payment.

Upon the order status changing to "delivered", buyers have two days to confirm receipt of their purchase and ensure it matches the description. They can either confirm 'everything is okay' or report a problem. If there's an issue, the transaction is put on hold and a refund may be requested.

Vinted clarifies that if a buyer doesn't select an option and the confirmation period lapses, the order automatically completes. At this point, the seller's payment status switches from "Pending" to "Available balance".

The platform notes that if an order is suspended by a buyer, Vinted retains the payment until the dispute is settled. Should an order not be successfully completed, Vinted pledges to assist in retrieving the item or providing compensation, unless the seller is at fault.

Vinted Go packaging rules

  1. Use sturdy outer packaging ideally, a cardboard box that fits the item’s size and weight. The box should be in good condition to protect the item from dirt and moisture during transit (i.e. avoid using regular paper bags). If an item is heavier than usual, we recommend using two or three layers of cardboard boxes.

  2. Use appropriate material for inner packaging. To prevent items from touching the outer packaging and moving around, fill in the empty space. You can use bubble wrap, foam, paper, newspaper or corrugated material.

  3. Properly attach the label on the parcel by sticking it flat on the largest side, ensuring the barcode is fully visible. Print the label in good quality and secure it with high-quality tape. Apply a small piece of tape along all four edges. Avoid attaching the label to the parcel's edges or joints, and be sure to remove any old parcel stickers or other labels from the parcel.

  4. Protect fragile items. Fragile items should be sent separately from other items. Make sure that such items are marked with a special label — “Fragile”.

  5. Send multiple items together. If you’re sending a bundle or multiple parcels at once, make sure they are placed in a single parcel and not packed separately or tied together. Otherwise, the carrier may refuse to transport them.

  6. Use the packaging provided at your nearest locker. Whenever available, we recommend using the packaging provided by the carrier at your nearest locker. Refrain from using paper bags if you’re sending a fragile item.

Yodel has issued guidelines for Vinted parcels to ensure safe shipping. Each item within a parcel must be individually wrapped, and a thick layer of packaging material (such as polystyrene or foam) should be added to each side of the box.

The items should be securely protected so they don't move around or touch any side of the box. If you're reusing heavy plastic bags from an online retailer, Yodel recommends turning them inside out. The courier advises against using black bin-liners, thin polythene, and standard shopping bags, even as a covering for a box, as they can easily rip and the label may get torn off.

Yodel also warns against using Sellotape due to its limited strength and lack of waterproofing. Instead, heavy-duty tape is recommended as it's reinforced and waterproof.

Evri also provides extensive guidelines for sending packages with the courier, detailing what to use for sending parcels, including whether you need a bag or box; how sturdy the packaging is; size; and labels. You can read Evri's guidelines here.

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