Yahoo News Virgin Media issues advice to all broadband users - and it's a total game-changer
Virgin Media has issued a warning to UK households about slow internet speeds, suggesting a simple trick could bring immediate improvements. The renowned Internet Service Provider recommends switching your router off and then back on again, according to the Express.
The company explained in an email: "If you find your broadband is unusually sluggish, the first port of call should be to power cycle your Virgin Media Hub in other words, the classic 'turn it off and on again' method."
As seen by Express.co.uk, the company further stated: "It might seem simplistic, but power cycling your Hub (especially if it hasn't been done in some time) can help to clear the Hub's memory and CPU of older and no longer needed data and processing."
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So how do you reboot your hub and how long does this process take?
Restarting your internet hub is quite straightforward. The flashing black box supplied by Virgin for Wi-Fi contains a switch at its back, reports the Daily Record.
Switch it off and wait at least 10 seconds, or a minute if possible. In addition, Virgin advises inspecting your equipment for any faulty or damaged cables while waiting, as they may disrupt your network and reduce your internet speed. Ensuring all cables are snugly fitted to the hub is also essential (tightly fasten them with your fingers but be careful not to overtighten and break the connector).
Once the time has passed, turn your router back on again.
It's worth noting that it can take a while for everything to reboot and start working again - up to 10 minutes - so make sure you don't need the web, are waiting for an important email or need to make a video call to the office.
Once you've restarted your network, things should feel a lot more stable but if you still aren't getting the speeds you think you're paying for it's worth checking you don't have Wi-Fi issues.
The easiest way to find out if Virgin is letting you down or if you have issues around the home is to run a quick speed test - Google and Ookla both offer this service for free - using a wireless connection and write down the result.
Next, get your laptop and plug it directly into the router using an Ethernet cable. Run the same speed test and if things are much faster you know it's your wireless connection that's poor rather than the actual broadband coming in through the walls.
There are plenty of things to try to make your Wi-Fi better including making sure your router isn't blocked, keeping it away from mirrors and avoiding placing near baby monitors, microwaves and even fish tanks.
