Is Natwest down? Tech issue sees thousands lose banking access

 (Matt Crossick/PA) (PA Wire)
(Matt Crossick/PA) (PA Wire)

Natwest customers reported a number of issues trying to access their mobile and online banking accounts this morning.

Several UK users took to social media, sharing messages confirming that their online accounts were not accessible.

Based on social media, the outage appears to have impacted a large number of Natwest customers across the country.

At the time of writing, Natwest has claimed on X that their banking app should now be working as normal.

Early on Tuesday, screenshot shared by a Natwest customer shared an image of an error page that said: “something went wrong.”

Another social media user wrote: “Both the App & Online Banking are not working as at 8:03am on Tuesday 28th May 2024.”

A third added: “When will the iOS app access issue be fixed? This is far more than a minor glitch.”

So far it’s unclear what has caused the technical issue.


A representative for Natwest quickly responded to their customers on social media and confirmed that the bank is aware that some of their customers are experiencing technical difficulties.

“We're aware that customers aren't able to access their app or online banking,” one of the responses read. “We've reported this internally and it's currently being looked into by our tech team. We're hoping this will be resolved as soon as possible.The rep added: “Sorry for any inconvenience.”

According to Down Detector, 64% of issues are related to mobile banking while 26% are experiencing online banking issues.