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    'Systematic Failures' In Care For Elderly

    Britain's elderly are not safe from abuse or neglect from those caring for them in their homes, a new report has claimed.

    An inquiry by the Equality and Human Rights Commission (EHRC) found widespread systematic failures by those who help older people with washing, dressing and eating.

    The investigation spoke to more than 1,000 older people, their friends and family.

    While around half said they were satisfied with their home care, the EHRC said there were as many examples of treatment, including cases of physical and financial abuse, which breached human rights.

    The findings also included disregard for the privacy of older people and a disregard for their dignity while carrying out intimate tasks.

    It also discovered instances of carers refusing to heat and serve food because of health and safety concerns which the report describes as "unfounded".

    "The cumulative impact on older people can be profoundly depressing and stressful: tears, frustration, expressions of a desire to die and feelings of being stripped of self-worth and dignity - much of which was avoidable," the report says.

    Equality and human rights commissioner Baroness Sally Greengross said cuts in funding meant councils were reducing carers' hours, meaning tasks were being neglected:

    "The emphasis is on saving pennies rather than providing a service which will meet the very real needs of our grandparents, our parents, and eventually all of us,"

    A woman from Sheffield told the investigation that a carer dropped her 95-year-old father's medication on the ground.

    She said the carer shoved the pills back into the container, resulting in his medication being administered at the wrong time.

    A few days later he had a stroke and died 10 days later in hospital.

    His family is convinced the incident contributed to his death.

    Care services minister Paul Burstow welcomed the report and said the Government "won't tolerate poor care".

     

    488 comments

    • William C  •  6 months ago
      Just remember folks - all of us may sooner or later be in need of care, so if we don't want to become victims of a poor uncaring system we need to do something now ...
      • Nick 6 months ago
        Your'e right but one has to say 'don't be silly' - the English don't believe in anything long term - all short termism, 'me, me' me' attitude (mandatory) and the long term picture can go to hell if money is involved. Everything done for the wealthy, nothing for the rest !
      • V 6 months ago
        What can we do? Something needs to be organised! The care that both my parents have recieved has been disgraceful and I certainly won't put my own children through what I have experianced in trying to get care for both my parents.
      • equaliser 6 months ago
        The english will take anything that is thrown at them
        THATCHERS POLL TAX PROVED THAT look what it took to change things a bit
        VOTE FOR ONE OF THE EXTREME PARTIES AT NEXT ELECTION ITS THE ONLY THING THE THE RICH PARTY AND LABOUR WILL UNDERSTAND
    • Alex  •  6 months ago
      Every year we do CHILDREN IN NEED where millions of vulnerable children benefit. I'd like to see a focus on fundraising for the elderly as they seem to be as vulnerable and are let down badly by the very people supposed to be looking after them i.e. the state welfare system.
      • M 6 months ago
        Absoluteley! There needs to be more focus on elderly care standards.
      • JAMES 6 months ago
        Contact Joan Bakewell she will help
      • Kat 6 months ago
        Exactly, the elderly are in desperate need for help and we will all (hopfully) get old some day, I am dreading it I am 55yrs old now have worked since I was 15yrs old and dont expect any help as I get older, I have never had any and dont think I ever will because I have no children so have never been classed as "priority" and thats the trouble these days the only ones who seem to be a priority are people with children at home, never mind if you have brought children up and are now elderly and need help....once those kids have upped and left.....you are on your own.
    • mikeM  •  6 months ago
      This is the only country I know of where its a Capitol offence to be old or sick....... punishable by freezing to death...... or by neglect should any be unfortunate enough to end up in a hospital
      • Martina 6 months ago
        Oh there are plenty of countries where the elderly suffer MIke and others that can only give medical care to those that can afford it and are even neglected and abused there
        . The winter heating allowance more than covers my mother and my in-laws bills.
      • flowerpot 6 months ago
        trouble is money is wasted on heating allowance to pensioners as the loaded ones and the ones who live in spain can claim it
    • Joe  •  6 months ago
      shame on the uk ,,
      • Just.Jayne 6 months ago
        For allowing mostly immigrant workers come here and do these jobs...indeed.
      • Angela 6 months ago
        It's the fault of the euro.
      • Tusiif 6 months ago
        It's the fault of the children who let there parents stay in elderly homes instead of looking after them themselves.
    • malcolm  •  6 months ago
      Before Mum died she experienced many unpleasant and frightening experiences in the care she received as part of home care, hospital, and care homes (State & Private). Time, expense and profit pressurized and in some cases overrode care consideration and decency. Home care - staff often ill trained, did not have time to preserve or appreciate dignity and eyes were on the clock and not on the patients needs and acceptable welfare standards. Hospitals - Not a patient to be cared for, but a bed to be cleared, and here bug infections were rife, listening was too often ignored, and little assistance with feeding.
      Finding a 24 hour nursing care home - This opened our eyes to nightmares that I still have today. These when visited en spec revealed similar horrors and cruelty better associated with a concentration camp or black museum. These were places better suited for punishment than care. Respite care (Both State & Private) - These were places of danger through neglect and staff shortages and indifference. Punishment centers for those desperately needing care and understanding. 'Abandon hope of those who enter there'.
      Private Care Homes - Greed and riches for the owners. Staff often could not communicate in English. The whole business was ruled by profit and minimizing expense despite the high fees charged. Nothing can convince me that these private Care Homes are not the most evil of places and that the owners grow rich on abuse and neglect and that they must be aware of this. In such a home made to seem reasonable from state required audits Mum died after six weeks. She died, a frightened and tortured soul, starved of dignity, living in constant fear of the next living nightmare. She was not alone for we have accepted a disgrace of the treatment for the elderly for too long. It is sad to reflect that all governments put priority on money over needed care for the elderly every time. Do we all have to face this living nightmare in our old age ?
      • Nick 6 months ago
        Well, sadly you have experienced Brtitish 'care' - but then don't forget one is living in a country where it is a crime to be elderly or sick and this government (as dis the last to a lesser extent) is punishing these criminals to the full weight of it's discrimination.
      • Fi-fi 6 months ago
        In essence this is not a Government problem. Those caring should be examined thoroughly and should be doing the job not because they cannot find anything else, but because they want to.

        Malcolm you are so right, my son-in-law works for a care home which during last winter had problems with their heating - he told me that they spent several days with absolutely no heating (during all of that snow) and I told him that I would report them if he did not. Months later he showed me pictures on his phone (which he still has) of the kitchen. Having worked decades in the building industry I have seen better building sites. He explained that they were replacing the floors -but were preparing food whilst in this incredible, unbelievable mess and complete confusion of dust, and chaos, it truthfully was appalling and yes, both his bosses (who own a string of these businesses) are foreign.

        Many years ago we were told my mum would go to a local hosp to die - she actually thrived with their constant care and attention and became very well. She had MRSA and they scrupulously cleaned her room three times a day. Her diet was good and her medication checked. The problem came when they appointed carers afterwards who hardly spoke English and were ill equipped to converse with her, let alone carry out any basic tasks. My toddler grandchildren would have made her bed better.

        There needs to be a stringent check on the care provided in both hospital and at home and with people living longer it needs to happen now. We really need to campaign for this as when it is our time it will be worse still - God forbid!!!!!!!!!!!!!
      • Jacqueline 6 months ago
        hi malcolm reading your story brings back the horrors of that awful nursing home that continuous care put my mum in after i got her to hospital battered and bruised she never spoke again was curled up in fear from the next person who approached her she died five weeks after i got her admitted whatever happened tp her she wasent able to tell us but we know an injustice was done due to the physical injuries she suffered and i will fight for justice for her however long it takes
    • Ian  •  6 months ago
      Yesterday we had the news that 180 old people will die this winter from cold. Today we have this news. WHAT THE HELL IS GOING ON IN BRITAIN. The rich get richer, the poor get poorer, our elderly are neglected, our governments don't give a damn. We need a revolution to put these CRIMES behind us in order that we can behave like civilised human beings and care and look after each other.
    • JAmes  •  6 months ago
      Care services minister Paul Burstow welcomed the report and said the Government "won't tolerate poor care" bit of a contradiction there Mr Burstow... the government has tolerated poor care and has significantly contributed to it getting worse. When care companies pay below the minimum wage, poor mileage allowances etc and get away with it ...what do you expect.... oh and local authorities procuring care services with a greater weighting on price than standards or quality.
    • deedee  •  6 months ago
      I've got a suggestion, instead of raising another £26m for children in need every year why don't 'they' take a year off and have an elderly in need year instead, perhaps alternating the years one year children, one year elderly, bet it would never happen, children have more emotional blackmail potential than the elderly..
    • Tom  •  6 months ago
      An elderly woman sedated and taken into a care home against her and her family's wishes, detained for over a year, denied access to the family, ended up in hospital after unexplained incidents, family wrongfully accused of abuse, social services, care homes and medical staff conspiring to falsify reports, family having to pay thousands in legal fees while council are demanding care home fees and still the woman is not free. Welcome to care in the UK.
    • Pat  •  6 months ago
      Train carers properly, give them enough time to do the job properly and pay them a decent (not minimum) wage. There are good ones but their company gives them too many calls in a day to be able to do the job properly. Shame on those who just take advantage. Your sins will find you out.
    • Bobcat  •  6 months ago
      If you want to get more respect in old age, murder someone
      You'll have: more human rights, free heating, company, proper meals,
      your bank accounrt, your dignity, free from eploitantion.

      UNLIKE those elderly who "tow the line".
    • A Yahoo! User  •  6 months ago
      The western world breaks my heart with their attitudes towards the old.
      They are quick to loud speak about democracy, yet human rights of the weak are being violated every day.
      Remember life has different scenes or stages awaiting each one of us. The bible says whatever you saw you will reap. Mistreating a children, handicapped persons, old the less privileged will one day land you in the same position with no one to help.
      Remember one day you too will be old or you need help. What we say matters.

      I am presently looking after my daddy and husband who demand my attention, i am always putting myself in their shoes, what about if it was me how would I like to be treated. I know looking after the old, sick can be challenging, but let us do our best.
    • brian h  •  6 months ago
      My 90 year old mother is extremely well cared for in a Southern Cross home. Not only that, she is also cared about. There is a big difference between being cared for and cared about, and this adds to the quality of her life. The staff work very hard at a difficult task and I am so grateful to get her the care that I am unable to provide myself.
    • ding dong  •  6 months ago
      The last tory gov under thatcher decided to privatise as much of local gov they felt they could get away with in the belief that by so doing they could introduce competition and variety.Again we have a tory gov that has cut jobs, frozen pay and slashed financial support to local gov. The end result is staff struggling to keep up with the workload and provide a decent service. However, local gov no longer provide carers- these are provided by private companies and supervised by a gov dept called the care quality commission.These private care providers provide staff who are often under trained or experienced. This is what you get when a political party believes you just privatise everything and feel that this is the ultimate cure for social issues. When it goes wrong they blame everyone else instead of looking in a mirror because that's where the problem is.
    • margueriteheywood  •  6 months ago
      Not surprised and as an ex high dependency carer (social services crisis intervention teams) for the frail, vulnerable and terminally ill, I complained as much as I could as the standards dropped - we did the task with and for little money, that wasn't important, but nowadays the calibre of the staff has changed so very much that they cannot be relied upon to look after the elderly in a manner that is kindly and acceptable - I have been telling everyone the same, if you have elderly people in your family, then look after them yourselves at home, it is the best chance they have of some care and love - often the work is done by the influx of migrants for a much lower rate of pay than should be allowed and for hours totally unacceptable -
      The deregulation of the care industry was inevitable to bring this appalling situation about - often staff have no training that actually needs to come from the physiotherapists for this job! Often these owners of the now privatized homes do not want to spend money on better quality more able staff that are well trained as social services did - there is no resolution to the problem UNLESS we go back to the Victorian style nursing homes where the elderly, frail and infirm went onto the large wards with the large circles of chairs where everyone could be seen and everyone given a little bit of time and care (yes, I worked in that system too and it was far more acceptable than these pokey smelly overcrowded homes in the hands of the private owners!!) and had company and where local people would often go in in the afternoon to put on entertainment and yes, the probably did all share dresses, shirts and underwear BUT what the hell does THAT matter in comparison to what is going in these homes today!
      It took a pack of blithering, interfering, no good useless idiots to make issue out of something as trivial as that with the result and consequences of what we have today! - DREADFUL!!
    • MICHAEL  •  6 months ago
      Give them a decent pension early enough and they could take care of themselves perhaps avoiding or delaying the situation they now find themselves in. Even if they still ended up in the same position they may have enough money to pay for the care they need.
      I have neve known any government take care of the elderly yet. Right throughout my life I have onserved governments chuck the elderly on the scrap pile so I doubt if current politicians will change anything.
    • Heather  •  6 months ago
      I have been saying this for years, why do they ignore carers, The bottom line is they introduce systems that completely ignore the needs & dignity of vulnerable people to save money. Pensioners have contibuted since the state welfare system first came in but are treated like 2nd class citizens. Wonder how long the policy makers would like to sit waiting for somebody to turn up & assit them to get onto the toilet!!!!!!!! They are all vulnerable & need more than just a cup of tea?
    • Dav  •  6 months ago
      Hate to say it but this is not new, it's been going on for years. Basically this country is morally and socially bankrupt!
    • David  •  6 months ago
      I am 71 years of age, with an on-going heart problem - I am petrified that as I get older and start to " lose it " perhaps - starting to smell, become dirty and forget then I consider that the daily burden of care my family would face is unfair - and I would not wish to go on !

      The Human Rights issue has decimated the way care is provided - along with the ridiculous " minimum wage " extreme has created a situation which provides as little as is needed as cheaply as possible.

      It is shameful that Greed, Avarice, Spite, Frustration etc., have come together to provide this abyssmal situation !

      Aftwer all "Lifers " in prison get Food,TV,Warmth,No worries about Pensions, Heating, Lighting - Hospital Care all the daily aspects of care provided free of charge - gratis !!

      The old - Do you have savings - We need your House - We need your assets - We need your Pension etc., It uis a positive disgraceful situation and We should all be ASHAMED that we have come to this !!
    • Lynsey  •  6 months ago
      This irritates me as I am a carer and I work to the best of my ability and I believe I do a very good job with all of my clients, but I do see carers that are incapable of even the simple of tasks. Catheter care is not carried out when I am not there and I notice clients are not dressed properly or medication has not been given. I dont like the fact the press and reports say its a given that all carers are abusive. I believe majority of carers are good carers. But its management who are not giving the correct training and support. We dont have enough time with clients and we also have no driving time which means you need to leave houses early to get to clients on time. Its a no win situation for carers, I feel sorry for them as the good carers are getting blamed aswell. Carers do a fantastic job but everyone else treats them like #$%$ family members, clients, nurses, doctors, physios believe alot of carers know nothing. I have a degree in social work, I know alot more about care than other people do but because we are carers we get dismissed and blame us for everything.