British Gas customers are owed £216 back from energy company

British Gas is sitting on £216 of customers' money, according to brand-new research. Uswitch.com is now advising households to consider reclaiming any substantial amounts of energy credit that is generally above two months’ worth of payments.

British Gas customers have the highest level of debt at £247, although it has the joint-lowest percentage of people in debt. British Gas has 52 per cent of customers in credit with the average credit £216.40. It also has 11 per cent in debt with the average debt £247.90 and average account balance £101.70.

Will Owen, energy expert at Uswitch.com, comments: “Despite the expensive winter for energy bills, more than half of UK households are exiting winter with credit on their accounts. This may be because households were spending more on energy than the previous winter, as they were not benefitting from any government bill support this time around.

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“In recent years, when bills have been so high and unpredictable, it has been a good idea to keep a lot of credit with your energy supplier. However, the fall in prices this spring means that consumers with excessive credit may want to consider reclaiming some of it. If you have a high credit balance, you may want to ask your supplier to check that your direct debit is set at the right level for the amount of energy you use.

“Although falling energy bills is good news, they are still high by historic standards and unfortunately the number of people in debt has risen slightly. It remains important that those who do owe money to their suppliers continue to be given the support they need, and we recommend that you contact your provider if you are worried about your energy debt. To ensure you are being billed accurately, make sure you submit regular meter readings to your supplier if you do not have a smart meter.”