Disabled TV presenter Sophie Morgan abandoned on empty plane for 40 minutes
A paralysed television presenter was abandoned on a plane for 40 minutes after it landed at Gatwick.
Paralympics presenter Sophie Morgan was left alone and humiliated after her EasyJet flight landed at the London airport and was made to wait for almost an hour before staff could escort her off the plane, having removed her wheelchair.
Sophie, 33, was irate when every other passenger had been allowed to leave the plane except her, so decided to tweet a selfie that included the long, empty aisle of the plane she was on to show her annoyance.
Sophie shared a photo of her isolation, with the caption: ‘Left on board @easyJet for 40 mins. On stuck in ambulift. No apologies. Only rude staff..’
@FrankRGardner same issue at @Gatwick_Airport today. Left on board @easyJet for 40 mins. On stuck in ambulift. No apologies. Only rude staff.. pic.twitter.com/IrhngnRH6o
— sophie morgan (@sophmorg) March 27, 2018
EasyJet responded to her tweets, claiming they were ‘very sorry’ and admitted it was ‘unacceptable’ – but Sophie pointed out it was actually ‘almost the norm’ when it came to helping disabled passengers off their planes.
It has happened far too often. This sort of service is almost the norm now. Incredibly rude staff made the situation even worse. https://t.co/kfqZqaoqGo
— sophie morgan (@sophmorg) March 27, 2018
Despite branding staff as ‘incredibly rude’, the telly host also said they were ‘helpful’ but the entire process of a disabled person travelling to was ‘pathetic’.
Sophie shared the airline’s responses to her 13.3k followers to highlight the injustice of how she was treated.
What is the point? Just please start treating us with more respect. Your staff were helpful but the whole system is pathetic https://t.co/gHe0jqWv4Z
— sophie morgan (@sophmorg) March 27, 2018
And it appeared that she wasn’t alone when it came to displeased disabled commuters who felt they had received poor service and been discriminated against.
All Disabled people want is the #right2ride like everyone else. We don't want special treatment, we want equal opportunity to travel by whatever means. It's not a big ask. All transport industries need to accept that!@bbc5live
— Mik Scarlet (@MikScarlet) March 28, 2018
I first flew in 1988. I was dropped being carried on the plane & on arrival my wheelchair had been broken in 2. The first week of my first independent holiday as an adult was spent in my hotel room while my mate tried to fix my chair.@bbc5live #right2ride
— Mik Scarlet (@MikScarlet) March 28, 2018
Last year I was refused to get OFF my train as it was”going to take too long to get the ramp” despite booking assistance at Gatwick airport station. They told me to go to next stop get off there&then come back. Other passengers made staff get the ramp. @bbc5live #right2ride
— Andy campbell (@AndyCampbell30) March 28, 2018
Sophie tweeted support to BBC Security Correspondent Frank Gardner, who raised the issue of how disabled passengers were treated at Heathrow. Now, there’s a real discussion happening when it comes to the treatment of passengers who need assistance on and off of flights.
Just spent (hopefully) 1 of most constructive hrs of my life! @HeathrowAirport CEO took notes as we went thru disabled passengers' probs at airports. We covered hi-lift failing to turn up, wchairs getting taken off into terminal + more thoughtful attitudes needed twds disabled.
— Frank Gardner (@FrankRGardner) March 25, 2018
The news comes just hours after former Paralympian Sophia Warner, 43, was left in tears after EasyJet asked her to prove she was disabled on a flight from Milan to London. ‘You look completely normal. Why do you need help?’ she was questioned.
I’ve not complained on twitter before. The order to publicly prove my disability incident by @easyJet yesterday was beyond devastating.
— Sophia Warner (@SprintingSophia) March 27, 2018
The presenter also tweeted out support for the former athlete, describing the incident as ‘unreal’.
Oh my god. That is unreal..Soph you poor thing. So sorry to read this. Sending love
— sophie morgan (@sophmorg) March 27, 2018
Sophie has been paralysed since 2003 after being involved in a car crash, suffering a T6 spinal cord injury.
She has featured in a number of programmes addressing disability, such as Beyond Boundaries, Britain’s Missing Top Model, and The World’s Worst Place To Be Disabled? where she traveled to Ghana. She was also lead presenter at the 2016 Paralympics in Rio de Janeiro.
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