easyJet customers face summer holiday chaos as flights cancelled at short notice

easyJet customers saw flights cancelled at short notice (stock image)
-Credit: (Image: PA)

Summer holidays were plunged into chaos as easyJet axed a spate of flights. Travellers were told to 'head home and wait' as the budget airline made last-minute cancellations ahead of take off.

Several flights from Edinburgh and Glasgow were affected on Thursday, June 27, the Daily Record reports. Bride-to-be Sarah Machete was just about to leave for Edinburgh Airport to jet off to Naples for her dream wedding when she was told her flight had been scrapped.

She said: "I was just about to leave for our flight to Naples for our wedding. Then I got a message to say our flight had been cancelled. The only option I've been given is Saturday - in two days." Another passenger booked on the same flight took to X to vent his frustrations. He wrote: "easyJet have cancelled our flight from Edinburgh to Naples and rebooked us so we lose nearly two days of our holiday. Why are we not booked on another airline to get us to Naples today."

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Guy Houston saw his flight to Tunisia cancelled 65 minutes before take off at Glasgow Airport. He said he'd booked a package holiday with his wife and daughter to start their summer holidays - but the 'entire holiday was cancelled' as another flight couldn't be found. "We arrived at Glasgow Airport at 5am and there were passengers standing around," he said. "The airport staff were telling us to check the easyJet app and no one would speak to us.

"There were no easyJet employees there to help. By the time we arrived home, I received an email to say they couldn't provide another flight within the next two days so the entire holiday was cancelled. It's the first day of the school summer holidays and this is what families face. It's terrible. I feel like they have just washed their hands of us." He claimed a customer service employee from easyJet's call centre said the flight had been cancelled due to storms that had affected UK flights and it was 'out of their control'.

Guy continued: "The airline said we would get a refund but there was no mention of compensation. We booked this holiday months ago and we got a good price. I'm thousands of pounds out of pocket, it will be hard to book something else. I'm desperately trying to sort something else out for us but we've only got a certain amount of time booked off work. I won't be rebooking with them."

easyJet's website said cancellations were due to an issue with air traffic control. A spokesperson for the airline said: "We’re very sorry that, due to the impact of air traffic control restrictions caused by adverse weather yesterday which meant this flight was unable to operate and no suitable alternative flights were available, we had to cancel this customer's holiday at short notice. We’ve been in touch with our customer to apologise and confirm that we have processed a full refund."