Edinburgh Mcdonald's has perfect response to customer's rant after they 'walked in a drive-thru'

McDonald's Glasgow Road
McDonald's had the perfect response -Credit:Google Maps

McDonald's has come back with a perfect response after a customer attempted to walk through a drive-thru.

One woman tried to grab 'a snack' by using the drive-thru without a car. She was left fuming when she was told she couldn't be served at the fast food branch on Glasgow Road.

Due to the safety concerns of customers, fast food giant McDonald's only serves vehicles in the drive-thru - not pedestrians - and there are no safe areas for pedestrians to stand in the lane.

READ NEXT- Dramatic moment huge pipe bursts in Edinburgh street as kids play in balmy weather

READ NEXT- Edinburgh walker rushed to hospital after emergency on Arthur's Seat

When the customer asked, she claimed that the manager replied: "It's not a walk-through, it's a drive-thru'.

Taking to Tripadvisor, the disgruntled customer said: "It says that the place is open till 1am. I go there and only the drive-thru is open.

"I still want a snack. I queue on foot between cars. When it is my turn to order, the worker says she won’t serve me anything. After I politely ask 'why so if I am a paying customer that was in line and all I wanted is a cheeseburger'.

Join Edinburgh Live's Whatsapp Community here and get the latest news sent straight to your messages.

"The manager joined us at the window and “being smart” says that “it is not a walk thru, it is a drive thru”.

"So my question is to the McDonald’s, why was I denied the service? Aren’t you supposed to sell food to a buying customer when you are open? Why are they being disrespectful to me? Why are you discriminating me because I don’t drive?"

On the McDonald's website, it clearly states that for safety reasons pedestrians cannot be served due to the amount of vehicles that use the lane.

It reads: "Generally speaking, for safety reasons we cannot serve pedestrians and vehicles at the same outdoor service point. Vehicles need to pull up close to drive-thru service points to complete their orders and there are no pavements or safe areas for pedestrians to stand at these same points. It could also contravene the trading license or, in some cases, present a security risk."

A McDonald’s spokesperson said: “Licensing restrictions at our Glasgow Road restaurant mean that the Drive Thru is open for an hour after the dining area closes. While we understand this customer’s disappointment, for the safety of all of our customers, our policy across the UK & Ireland is that only roadworthy vehicles can be served in our Drive Thru lanes.”