HSBC and Nationwide customers 'still awaiting payments after technical glitch'

Some Nationwide customers have been affected
-Credit: (Image: Mike Egerton/PA Wire)

Multiple people have been left without important payments after a number of banks experienced a technical glitch on Friday, it has been reported. Some customers with Barclays, HSBC, Nationwide and Virgin Money have not received their wages following the issue.

People may need payments that have not arrived in their accounts to be resent, despite the glitches being fixed, one bank said. A number of highstreet banks were forced to apologise to customers on Friday, June 28, and over the weekend after some people were left unable to send or receive money.

Disgruntled customers took to social media to complain that they could not pay important bills such as rent. Pay.UK - which operates the network that enables digital transactions to be sent between banks and building societies within seconds - said the problems that were causing some payments to be delayed or not processed were fixed on Friday.

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But Virgin Money said on Monday that it was supporting some of its customers whose payments into or out of their account had failed altogether. A spokesman for the bank said: "Following the issues with payments across the banking sector on Friday, where some of our customers experienced delays to payments in and out of their account, new payments are now flowing normally, with the backlog cleared over the weekend to resolve delayed payments.

"We're also supporting a relatively small number of customers whose transactions failed and may need to be requested again. We sincerely apologise to our customers for the inconvenience and we're grateful for their patience."

Meanwhile, some users complained on X on Monday, July 1, that they had still not received pay into their HSBC accounts. One user wrote: "Still not received my pay. All bills gone out today and customer support chat saying you have no pay issues."

On Friday, HSBC said online banking services were "back up and running" and the payments issue affecting multiple banks had been resolved. It also urged customers to check with the recipient, or view their recent transactions notifications, if they had seen a failure notice and were trying to send a payment again.

A spokeswoman for Pay.UK said: "The network stabilised around noon on Friday and we have continued to monitor the systems closely, with no further evidence of issues.

"In most cases, banks will successfully resubmit those payments that were not processed. If customers are still experiencing issues they should contact their bank directly."