James Martin vows to 'deal with' chef who served sorry-looking cheeseburger at his restaurant'

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Chef James Martin was quick to acknowledge customer feedback. (Getty)
Chef James Martin was quick to acknowledge customer feedback. (Getty)

Chef James Martin has vowed to find the culprit that served a questionable-looking burger from one of his restaurants.

The incident began when TV and radio present Ewen Cameron tweeted the TV chef about the state of a cheeseburger he was served at Glasgow airport on 1 April…

‘Dear @jamesmartinchef I’m not one for complaining but I feel you need to see what your name is attached to @AirportGlasgow,’ he said.

‘This is your cheeseburger at your restaurant & priced at £9:50 ! I’m guessing you’ll be annoyed as you’re a man who prides himself on his food,’ he blasted to his almost 10,000 followers.

As a man who does pride himself on his food and his own restaurants, the telly star promptly replied.

‘Hi Ewen I have just been made aware of this as I was working,’ the presenter said.

‘Firstly can I apologise and I can assure you I will deal with it personally. Can I ask what time this was today and did you speak to a member of the team about this at the time. I apologise once again please DM me,’ James continued, as he apologised and asked for more details.

It prompted others to get in touch and despite the misconception that famous people are out of touch with reality and, in this case, the general public, James responded to another claim from three years ago that slated his bacon muffins.

The Twitter user with a mere few hundred followers called out the telly chef for his soggy muffins.

It’s only because you work in the media he has bothered to reply to you,’ he said. Then blasted him for ‘the state of his bacon muffins in the Stansted Airport’.

And James, being the consummate professional he is, replied in the same manner, but saying ‘Please DM me so I can help with the problem you had 3 years ago.’

Cameron since followed up to the chef’s acknowledgement by saying: ‘Thanks so much for your reply. I just wanted to make you aware of what was being served up in your name.’

‘I know it’s not you that’s responsible. I didn’t speak to any staff member as it was busy & I had to catch my flight. PS: My wife loved the takeaway soup,’ he said, praising the restaurant’s other dishes.

TV chef James Martin was on-hand to reply to complaints on Twitter. (Getty)
TV chef James Martin was on-hand to reply to complaints on Twitter. (Getty)

Clearly grateful and perhaps feeling a little bad for all the negative publicity, he also said that he ‘wanted to publicly thank James for the correspondence I’ve had with him.’

‘It was appreciated & shows he cares. Something that isn’t always the case in the catering industry.’

Despite the original tweet taking place on 1 April, Cameron’s tweet isn’t believed to be an April Fool’s joke. Whether James Hazelwood’s is a joke is unknown but at least James handled it without making himself look like the bad guy.

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