The broadcaster, who requires a wheelchair at all times after suffering a spinal injury at 18, says the airline damaged her chair on a flight from Los Angeles to Heathrow.
Taking to Instagram to detail the experience, Morgan said: "Landed at Heathrow with a bang. Someone - no one took responsibility - decided to attach my wheelchair and my batec (battery-powered attachment) whilst in transit (they were checked in separately, in two parts, unattached) and they have done so a) without permission and b) COMPLETELY WRONG!!!"
She continued: "It took over half an hour to "break" them apart, all that time I had to sit on an aisle chair that was NOT safe and I didn’t know if I would be able to get back into my chair. Eventually, they broke them apart and I got back into my chair and reattached the batec but it’s not safe to use. I then discovered more damage."
Morgan also explained her poor experience with British Airways customer service: "And what was I told to do by BRITISH AIRWAYS!? Send an email via the website.This has GOT TO STOP. Thousands of chairs are damaged by airlines every year. It’s #JustPlaneWrong."
Yahoo has contacted British Airways for a response.
Morgan's Loose Women panelist Charlene White shared her dismay at the situation on Twitter calling the incident 'unacceptable'.
This is unacceptable Sophie. Livid you’ve had to deal with this. We’re on the @loosewomen panel together tomorrow right? We’ll definitely talk about it more then… this shouldn’t be happening xx
— Charlene White (@CharleneWhite) January 31, 2023
Since her injury in 2003, Morgan has been a vocal campaigner for disability rights and also designed a mannequin for wheelchair users for retailers to use in shops.
As well as making several appearances on Loose Women since 2021, Morgan has also been a part of Channel 4's broadcasting team for the Paralympic Games since 2012.
Morgan has also fronted documentaries on disabled models, road accidents and transport issues for disabled people.
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