Boeing’s new CEO needs to do more than listen to fix its broken culture

As Boeing’s new CEO, Dave Calhoun has more than a few looming questions to answer. In a call with analysts and investors after the company announced its earnings today, he faced an especially big picture one, asked by analyst Ronald Epstein, from Bank of America. After stressing that the company’s culture was not at the heart of the 737 Max crisis, Calhoun laid out Boeing’s culture problem—that the “horrible instant messages” from a “relatively small group of folks” had gone unchecked.