Man made more than 100 abusive, sweary and sexually explicit 999 calls in a week

A generic images of ambulances in Cardiff
-Credit: (Image: WalesOnline/ Rob Browne)

A man bombarded the emergency services with a torrent of abusive, threatening and sexually explicit phone calls, a court has heard. Adil Hassan made more than 100 foul-mouthed and nuisance calls to the Welsh Ambulance Service in the space of week and also made multiple calls to South Wales Police.

Cardiff Magistrates Court heard during the calls the defendant would shout, swear and use highly sexual language to operators and take the chance to vent his anger about whatever issues were upsetting him. A control manager with the ambulance service called the language used by Hassan in the 999 calls "vile" and "by far the worst verbal abuse I have ever heard."

Hassan, 36, of Loudoun Square, Butetown, Cardiff, pleaded guilty to the persistent use of a public communications network to cause annoyance, inconvenience or anxiety and to intentionally or recklessly causing a public nuisance. He was sentenced to 24 weeks in prison suspended for 18 months.

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Speaking after the sentencing Laura Charles, a duty control manager at the Welsh Ambulance Service, said: "In all my years in the ambulance service, this is by far the worst verbal abuse I have ever heard. When ringing 999, Hassan was not ringing to ask for help for a medical emergency. He was ringing only to abuse call takers or to vent about something that was annoying him.

"Call takers from all three of our control rooms in Wales had to tolerate his vile language, all while dealing with a high volume of calls into the service. One minute, we were taking a call for a cardiac arrest from a distraught family member, and the next we were being called a whore by Hassan. Having abuse in your ear can be just as damaging, if not more damaging, than being abused in-person.

"Call takers are trained to remain calm and conduct themselves professionally regardless of what they are dealing with, but the abuse by Hassan made this difficult. We did as much as we could to support call takers during his bombardment, but I can’t begin to tell you the impact it had on them." For the latest court reports, sign up to our crime newsletter here

Lee Brooks, executive director of operations with the ambulance service, said every moment operators spent dealing with Hassan’s calls was a moment they could have spent helping someone in a cardiac arrest or a serious road traffic collision, adding: "One abusive call is one too many, but more than 100 is frankly abhorrent."

Detective Inspector Andy Lewis from South Wales Police said Hassan’s actions had potentially risked the health and safety of members of the public due to emergency services being tied up dealing with his persistent calls, and he said he hoped the suspended sentence would serve as a warning to the defendant that he risks going to prison if he continues to act in a similar manner.

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