Martin Lewis warns shoppers returning items 'you have no legal right'

Martin Lewis has issued a warning over when you can and cannot return items you have bought. The BBC Sounds podcast host, who is an ITV regular, spoke out in the latest Money Saving Expert newsletter over the rights people returning products have.

"If you buy items in store, you have absolutely no right of return whatsoever. It's a common confusion, it does not exist - you have no legal right to return items unless they're faulty," Martin said. He went on: "Can they say no to online returns? - no they cannot, absolutely not.

"Under the consumer contract regulations 2013 that overtook the distant selling regulations, if you buy an item online you have an absolute right to change your mind and to send it back unless it is personalised or perishable - so short-lived fruit or flowers you can't send back. But the vast majority of things, you have an absolute right to send things back."

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"You have up to 14 days to notify them you're sending things back and up to 14 days after you've notified them to actually send it back, so a maximum 28 days, although it isn't actually 28 days because let's say you notify them after 2 days you only still have 14 days after that point in which to send it back," Martin added

"So think carefully when you notify them, when you're actually going to send it back to make sure you have enough time. But the clear rule: they cannot say 'no' to allowing you to return items bought online." Martin added: "Can they make the customer pay for returns? Yes they can.

"So what the law states, is when you buy an item online and you return it under the consumer contract regulations, it is different if items are faulty because then it becomes under the consumer rights act for faulty goods...then they have to give you back the money you paid for the item, obviously.

"They have to give you back the minimum cost of delivery to you. So just to explain that, let's say the delivery cost was £2 but you paid an extra £3 to get it more quickly, you would only get the £2 back because it's the minimum cost of delivery. So if it was free delivery they were offering but you paid extra to speed it up, you wouldn't get any cost of delivery to you back. But stores can say, if you're buying online, you the customer has to pay to return the items."