Nationwide, HSBC, Barclays and Virgin Money customers struck by payment issues

Thousands of banking customers have faced payment issues this morning at a number of major UK banks. People were experiencing difficulties using HSBC, Virgin Money and Nationwide on Friday morning, June 28.

There were over 7,000 problems reported for HSBC at around 8.45am, according to DownDetector's website, while Nationwide Building Society and Virgin Money experienced a spike in outages. Following disruption this morning, HSBC said customers could now log into their online and mobile banking, reports MirrorOnline.

However HSBC said there were "additional issues" which it was working to resolve within the app. That included being able to view recent transactions.

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Some customers sending payments online, via phone or via the app may experience a slow response or even a "failure notice". Customers were advised to view their recent transactions in the mobile app or check with the recipient before resending any money.

"We're really sorry that some customers are having issues accessing personal online and mobile banking," HSBC UK posted on its website's service status page. "Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS." HSBC told the Mirror that it would continue to keep its customer base updated through its social channels until the issue is resolved.

Frustrated customers took to X, formerly known as Twitter, to vent their frustrations about being unable to access their bank accounts online or through their mobile app. Some highlighted that it was their payday and they needed to access funds to settle bills.

Virgin Money acknowledged on X that it was "aware of intermittent issues with accessing online banking and our app, which we're working to resolve as quickly as possible". 'Thanks for your patience while we restore the service." This followed an earlier post alerting customers to "delays to payments both in and out of their Virgin Money account", and advising people not to attempt to make a payment again if they had received an error message.

Nationwide replied to a string of customers on X complaining that they had not received their wages in their accounts. “This has happened several times before”, one user complained, while another said it was “twice now in the past couple of months” that they had experienced a delay. Nationwide said it was “aware there is a delay with some customers receiving their salary or pension payments today”. Nationwide added: "These payments are being processed, and will be paid into your account today. Sorry for any inconvenience this is causing.”

Meanwhile the BBC was told by Nationwide that it was aware third-party payments were affecting a number of providers, including Nationwide. The bank said the overwhelming majority of payments had been processed as normal but said: "This has unfortunately delayed a small number of payments, which we expect will be processed and paid later today."

"The overwhelming majority of payments were processed as normal. All other services are working as normal."

The broadcaster also reported that Barclays had acknowledged a similar issue on X/Twitter when responding to a complaint. The bank said it was an issue with the "faster payment system" and said it was "happening across all banks".